Lenovo x3650 M4 BD 5466 - Problem Determination Tips

•Eachadapter.
•Harddiskdrives.
•Memorymodules.Theminimumconfigurationrequirementis2GBDIMMinslot1whenone
microprocessorisinstalledintheserver.
Step6.Turnontheserver.
Iftheproblemissolvedwhenyouremoveanadapterfromtheserverbuttheproblemrecurswhenyou
reinstallthesameadapter,suspecttheadapter;iftheproblemrecurswhenyoureplacetheadapterwith
adifferentone,suspecttherisercard.
Ifyoususpectanetworkingproblemandtheserverpassesallthesystemtests,suspectanetworkcabling
problemthatisexternaltotheserver.
Problemdeterminationtips
Becauseofthevarietyofhardwareandsoftwarecombinationsthatcanencounter,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromLenovo.
Themodelnumberandserialnumberareshowninthefollowingillustration.
Note:Theillustrationsinthisdocumentmightdifferslightlyfromyourhardware.
Figure76.Modelnumberandserialnumber
•Machinetypeandmodel
•Microprocessororharddiskdriveupgrades
•Failuresymptom
–DoestheserverfailtheDynamicSystemAnalysisdiagnostictests?
–Whatoccurs?When?Where?
–Doesthefailureoccuronasingleserveroronmultipleservers?
–Isthefailurerepeatable?
–Hasthisconfigurationeverworked?
–Whatchanges,ifany,weremadebeforetheconfigurationfailed?
–Isthistheoriginalreportedfailure?
•Diagnosticprogramtypeandversionlevel
•Hardwareconfiguration(printscreenofthesystemsummary)
•UEFIfirmwarelevel
•IMMfirmwarelevel
•Operating-systemsoftware
136LenovoSystemx3650M4BDInstallationandServiceGuide