Serviceadvisor.............121
ElectronicServiceAgent.........121
Errormessages..............121
Troubleshootingbysymptom.........121
Hypervisorproblems..........122
Generalproblems............122
Harddiskdriveproblems.........122
Intermittentproblems..........124
Keyboard,mouse,orpointing-device
problems...............125
Memoryproblems...........126
Microprocessorproblems........127
Monitorandvideoproblems.......127
Networkconnectionproblems.......129
Optional-deviceproblems........130
Powerproblems............131
Serial-deviceproblems.........132
ServerGuideproblems..........133
Softwareproblems...........133
UniversalSerialBus(USB)portproblems..134
Videoproblems............134
Solvingpowerproblems...........134
SolvingEthernetcontrollerproblems......134
Solvingundeterminedproblems........135
Problemdeterminationtips..........136
Recoveringtheserverfirmware........137
Automatedbootrecovery(ABR)........139
Nx-bootfailure...............139
Chapter5.Partslisting.......141
Replaceableservercomponents........141
Consumableandstructuralparts......147
Powercords...............148
Chapter6.Removingandreplacing
components.............151
Returningadeviceorcomponent.......151
Internalcablerouting............151
Hot-swapharddiskdrivebackplanecable
connections..............151
Removingandreplacingcomponents.....153
RemovingandreplacingTier1CRUs....154
RemovingandreplacingTier2CRUs....227
Removingandreplacingconsumableand
structuralparts.............247
AppendixA.Integratedmanagement
moduleII(IMM2)errormessages.255
ListofIMMevents.............256
IMMEventsthatautomaticallynotifySupport..712
AppendixB.UEFI/POSTerror
codes................719
ListofUEFIevents.............719
AppendixC.DSAdiagnostictest
results................743
DSABroadcomnetworktestresults......743
TestresultsfortheDSABroadcomnetwork
test.................743
DSABrocadetestresults..........753
TestresultsfortheDSABrocadetest....753
DSAcheckpointpaneltestresults.......762
TestresultsfortheDSAcheckpointpanel
test.................762
DSACPUstresstestresults.........764
TestresultsfortheDSACPUstresstest...764
DSAEmulexadaptertestresults........767
TestresultsfortheDSAEmulexadapter
test.................767
DSAEXAportpingtestresults........771
TestresultsfortheDSAEXAportpingtest..771
DSAharddrivetestresults..........774
TestresultsfortheDSAharddrivetest...774
DSAIntelnetworktestresults.........775
TestresultsfortheDSAIntelnetworktest..775
DSALSIharddrivetestresults........782
TestresultsfortheDSALSIharddrivetest..782
DSAMellanoxadaptertestresults.......783
TestresultsfortheDSAMellanoxadapter
test.................784
DSAmemoryisolationtestresults.......786
TestresultsfortheDSAmemoryisolation
test.................786
DSAmemorystresstestresults........864
TestresultsfortheDSAmemorystresstest..864
DSANvidiaGPUtestresults.........867
TestresultsfortheDSANvidiaGPUtest...868
DSAopticaldrivetestresults.........874
TestresultsfortheDSAopticaldrivetest..874
DSAsystemmanagementtestresults.....879
TestresultsfortheDSAsystemmanagement
test.................879
DSAtapedrivetestresults..........893
TestresultsfortheDSAtapedrivetest...893
AppendixD.Gettinghelpand
technicalassistance........899
Beforeyoucall...............899
Usingthedocumentation..........900
GettinghelpandinformationfromtheWorldWide
Web...................900
HowtosendDSAdata...........900
iiLenovoSystemx3650M4BDInstallationandServiceGuide