Optional tray sensor (tray x pass-through) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check if the paper size matches the size set on the source tray
guides.
Does the paper size match the size set on the tray?
Go to step 4. Go to step 3.
Step 3
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a Identify the separator rollers and pass-through rollers involved
in the paper path.
b Check these separator rollers and pass-through rollers for
improper installation, wear, and damage.
Are the rollers properly installed and free of wear and damage?
Contact the next
level of support.
Go to step 5.
Step 5
Reinstall or replace the aected separator roller assembly or tray
insert.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Optional tray pick failure service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Restart the printer.
Does the problem remain?
Go to step 3. The problem is
solved.
4600-830, -835, -895
Diagnostics and troubleshooting
101