Action Yes No
Step 9
a Reseat the optional tray motor (pick/lift) cable.
b Check if the motor is functional and free of damage.
Is the motor (pick/lift) functional and free of damage?
Contact the next
level of support.
Go to step 10.
Step 10
Replace the optional tray.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Optional tray to sensor (input) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 5. Go to step 3.
Step 3
Check the optional tray separator roller assembly for wear and
damage.
Is the separator roller assembly free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace the separator roller assembly. See
“Separator roller
assembly removal” on page 242.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the transfer roller and its spring for improper installation and
damage.
Is the transfer roller properly installed and free of damage?
Go to step 7. Go to step 6.
4600-830, -835, -895
Diagnostics and troubleshooting
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