7. SYSTEM RECOVERY
Overview
Note: Although procedure steps involving software commands can be performed via
the ASM (via an OA&M cut-through), someone must be present at the DRM office to
perform any hardware portions.
This chapter contains system recovery procedures that are unique to the DRM. For
more information regarding system recovery, see 235-105-250, 5ESS
®
Switch System
Recovery Manual.
Problems that are associated with service outage should be escalated to Lucent
Technologies support, either the North American Regional Technical Assistance Center
(NARTAC) at 1-800-225-RTAC (1-800-225-7822) or Technical Support Services (TSS) at
1-866-582-3688, as soon as possible. It is understood that some local recovery efforts
may be attempted before contacting Lucent Technologies support.
235-200-150
June 2004
SYSTEM RECOVERY
Issue 3.00J Page 7-1
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