Document reference MAMPS-HW/E HARDWARE MANUAL
Edition 18 - March 2022 VM600 machinery protection system (MPS)
16 - 5
Customer feedback
SERVICE AND SUPPORT
Return information
Reason for return:*
Repair Calibration / recertification
Out-of-box problem Return
If the reason for return is “Repair”, please answer the following questions:*
Type of problem: How long was the operating time before the problem?
Continuous
Intermittent
Temperature dependent
Description of problem:
Please provide a detailed description in order to help with problem diagnosis.
If the reason for return is “Out-of-box problem”, please answer the following questions:*
Type of out-of-box problem:
Product damaged
Incorrect product configuration
Incorrect product delivered
Problem with documentation / labelling
Product dead-on-arrival
Additional information:
Please provide as much information as possible in order to help with problem diagnosis.