Troubleshooting Your Analyzer
11-3
11.3 Errors indicated by error messages
The analyzer can provide error messages. See the tables below for the error messages and
their probable causes and recommended actions. If the problem still remains after you have
tried the recommended solutions, contact Mindray customer service department or your local
distributor.
Error Message Possible Cause(s) Recommended Action
Ambient temp.
abnormal
Abnormal ambient
temperature or temperature
transducer error.
1. Enter the “Service →Status” screen to
check the ambient temperature;
2. If the actual ambient exceeds 15℃ to
30℃, adjust the temperature.
Otherwise, the analysis results may be
unreliable;
3. If the actual temperature is within the
pre-defined range and the problem
remains, contact Mindray customer
service department or your distributor.
Blank
abnormal
1. Contaminated diluent,
diluent lines or bath;
2. Expired diluent.
1. Check if the diluent is contaminated or
expired;
2. Enter the “Count” screen and press
the aspirate key to do the startup
procedure;
3. If the problem remains, enter the
“Service → Maintenance” screen and
do the probe cleanser cleaning
procedure as instructed in Chapter
10.3.6. When the procedure is
finished, return to the “Count” screen
and do the background check again;
4. If the problem remains, contact
Mindray customer service department
or your local distributor.
HGB error
HGB blank voltage within 0 V
to 3.2 V or 4.9 V to 5 V.
1. Do the Probe cleanser cleaning
procedure as instructed in Chapter
10.3.6.;
2. If the problem remains, adjust the
HGB gain as instructed by Chapter
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