Mitel 5613 - Operational Problems and Solutions

Mitel 5613 DECT Phone User Manual for MiVB
64
This section contains information on how to solve common operational problems, and warnings
you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve
the problem, contact your system administrator.
If others have similar problems, there may be a system error.
OPERATIONAL PROBLEMS
FAULT PROBABLE CAUSE ACTION OR COMMENT
No display The battery level is low
The screen saver is set to "Black
also in call"
The handset is defective.
Charge the battery
Change the screen saver setting
as described in Screen Saver on
page 36
Contact system administrator.
No ringing The sound off icon is on, or ringer
volume set to silent, or the handset
is defective.
Long press the Sound off key, or
increase volume, or contact
system administrator.
No change in time & date
setting
PBX dependent. Changes in the handset appear
after a maximum of 24 hours
after a change in the system or by
turning the handset off and on
again.
Not possible to
subscribe handset using
Easy Registration
feature.
1) The handset is subscribed to a
system.
1) Unsubscribe the handset and
then subscribe it by following the
instructions in
Subscribe
Handset in IP-DECT System
using Easy Registration
on page
40.
2) The IP-DECT system is not
configured for Easy Registration.
2) Subscribe the handset
manually, see
Subscribe
Handset in DECT System
Manually
on page 41,
or
configure the system to support
Easy Registration, refer to the
applicable Installation and
Operation Manual for your
IP-DECT system.
3) There is ambient equipment
disturbing your IP-DECT system.
3) Try to subscribe the handset in
other area in your building.
4) If the problem still exists,
restart your handset and
subscribe it.