26/1531-ANF 901 14 Uen S 2019-10-18 76
T
ROUBLESHOOTING
When fault reporting in TeamTrack, the traces shall normally be with the highest debug
level.
Use the web UI to save the log files:
Advanced Settings > Troubleshooting > Support information
The following log files are available: local.cfg, server.cfg and crash.log. It is also
possible to view the Task and Stack Status.
For more information about troubleshooting, see Administrator Guides for Mitel Models
6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones.
20.2 ISSUES WITH DHCP OPTIONS
If there is a conflict in the network on what the DHCP Options are used for, you can
change or turn off the use of DHCP Options locally on each phone.
On the phone press the Options key (for 6700 or (for 6900/6800),
Advanced, Network, DHCP Settings, DHCP Download Options.
The possible values alternative values are to ignore any dhcp options ”Disabled” or to
set which dhcp option to listen to. It is also possible to change the DHCP options via
the WebUI.
In order to keep this setting after the admin has run the MX-ONE command “exten-
sion_unregistration --forced “, which will clear local settings in the phone, it makes
sense to have the same setting in the aastra.cfg/startup.cfg file, parameter.
a) dhcp config option override: [-1(Disabled),0(Default),43,66,159,160]
To Next Page
Loading...
