Mitel 6900 - TROUBLESHOOTING; CAPTURE LOGFILES VIA SYSLOG

MITEL 6900, 6970, 6800, AND 6700 SIP TERMINALS FOR MIVOICE MX-ONE
75 26/1531-ANF 901 14 Uen S 2019-10-18
20 TROUBLESHOOTING
20.1 CAPTURE LOGFILES VIA SYSLOG
When log files for troubleshooting purpose shall be retrieved from the telephone, it is
possible to use the external syslog feature in Linux for storing or the Kiwi Syslog Server.
Setup the SYSLOGD server
In the MX-ONE system: Uncomment the following line in
/etc/syslog-ng/syslog-ng.conf.in
#
# uncomment to process log messages from network:
#
udp(ip("0.0.0.0") port(514));
Run 'SuSEconfig' to initiate the changes to the syslog-ng configuration
Restart the syslog process:
/etc/init.d/syslog restart
Verify that syslog is listening on port 514:
linux-jloz:~ # netstat -nap | grep 514 udp 0 0 0.0.0.0:514 0.0.0.0:* 8043/syslog-ng
Setup the Kiwi Syslog Server
This is a syslog server for Windows. There is a free version that can be downloaded
from http://www.kiwisyslog.com.
Go to File > Setup and set the UDP listen port. This must match the port which has
been set in the phone. The default syslog port is 514.
Setup In the Terminal
Use the WebUI:
Advanced Settings > Troubleshooting > Log IP / Log Port
Enter the IP address and port number (514) to the syslog server where the log shall be
stored.
Enter the debug levels according to the table below, into the web UI:
Table 9 Debug level
The debug levels can be combined. Example: Fatal errors + Errors + Warnings = 1 +
2 + 4 = 7.
Debug level Value
Fatal errors 1 (default)
Errors 2
Warnings 4
Init 8
Functions 16
Info 32
All debug levels off 0
All debug levels on 65535