MTS Systems FlexTest SE Service Information

Model 493.02 Controller Service
Technical Support
Preface
Preface
16
Know relevant software
information
For MTS software application problems, have the following
information available.
• The software application’s name, version number, build number,
and if available, software patch number. This information is
displayed briefly when you launch the application, and can
typically be found in the “About” selection in the “Help” menu.
Example: Station Manager, Version 3.3A, Build 1190, Patch 4
• The same information for other MTS software included with your
system
• Names of other non-MTS applications that are running on your
computer, such as screen savers, keyboard enhancers, print
spoolers, and so forth
If you contact MTS
by phone
Your call will be registered by a HELPLine agent if you are calling
within the United States or Canada. Before connecting you with a
technical support specialist, your agent will ask you for your site
number, name, company, company address, and the phone number
where you can normally be reached.
Identify system type To assist your HELPLine agent with connecting you to the most
qualified technical support specialist available, identify your system as
one of the following types:
• Electromechanical materials test system
• Hydromechanical materials test system
• Vehicles test system
• Vehicles component test system
• Aero test system
Be prepared to
troubleshoot
Prepare yourself for troubleshooting while on the phone.
• Call from a telephone close to the system so that you can try
implementing suggestions made over the phone.
• Have the original operating and application software media
available.
• If you are not familiar with all aspects of the equipment operation,
have an experienced user nearby to assist you.

MTS Systems FlexTest SE Specifications

General

Brand	MTS Systems
Model	FlexTest SE
Category	Controller
Language	English