Technical Support
Model 493.02 Controller Service
Preface
Preface
17
Write down relevant
information
Prepare yourself in case we need to call you back.
• Remember to ask for the notification number.
• Record the name of the person who helped you.
• Write down any specific instructions to be followed, such as data
recording or performance monitoring.
After you call MTS logs and tracks all calls to ensure that you receive assistance and
that action is taken regarding your problem or request. If you have
questions about the status of your problem or have additional
information to report, please contact MTS again.
Problem Submittal
Form in MTS manuals
In addition to the Problem Submittal Form on the MTS web site, there
is also a paper version of this form (postage paid) in the back of many
MTS manuals. Use this form to forward problems you are experiencing
with your MTS equipment, whether it be software, hardware, manuals,
or service. This form includes check boxes that allow you to select
when you expect us to respond to your input. We guarantee a timely
response—your feedback is important to us.