NCR 7169 - Thermal Print Head Temperature is Out of Range

Troubleshooting Problems 2-66
Cause What to Do Where to Go
Thermal print
head
temperature
is out of
range
The print head may overheat when printing in
a room where the temperature is above the
recommended operating temperature or
when printing high–density graphics
continuously, regardless of the room
temperature. In either case, the printer will
shut off.
• If the temperature of the print head is too
hot, adjust the room temperature or
move the printer to a cooler location.
• If the print head is overheating because of
printing high density graphics
continuously, reduce the graphics print
density.
Refer to Physical and
Operating
Environment on
page152 for the
recommended
temperature range
for operating the
printer.
If the printer continues to overheat, contact a
service representative.
If the printer
continues to
overheat, refer to
Contacting a Service
Representative on
page75.
Power supply
voltage is out
of range
If paper is not low and no conditions indicate
that the print head is too hot, the power
supply voltage is out of range. Contact a
service representative.
Refer to Contacting a
Service Representative
on page75.