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NCR 7169 User Manual

NCR 7169
244 pages
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Owner's Manual
NCR 7169 Multifunction Printer
Release 1.0
BCC5-0000-5349
Issue I

Table of Contents

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NCR 7169 Specifications

General IconGeneral
ManufacturerNCR
Model7169
Print TechnologyThermal
Print Resolution203 x 203 dpi
Duplex PrintingNo
CategoryAll-in-One Printer
FunctionsPrint
Print Speed (Black)Up to 200 mm/s
Paper CapacityRoll paper
ConnectivityUSB, Serial, Ethernet
Print SpeedUp to 200 mm/s
Paper Width80 mm
InterfaceUSB, Serial, Ethernet

Summary

Preface

Audience

Specifies the intended readers of the manual.

Safety Requirements

Important Information to the User

Crucial details regarding product safety, FCC, and CE marking requirements.

Federal Communications Commission (FCC) Statement

Communication Cables

Details on using shielded cables for FCC compliance.

Information to User

Guidance for users on installation and interference.

Caution Labels Information

Chapter 1: NCR 7169 Multifunction Printer

General Description

Overview of the NCR 7169 Multifunction Printer's features.

Features and Options

Receipt station

Details features and options of the receipt printing station.

Slip station

Details features and options of the slip printing station.

General features

Lists general features common to the printer.

Impact print head

Details the bi-directional impact print head.

Thermal print head

Describes the thermal print head used for receipt printing.

Thermal head failure detection

Explains the function for detecting thermal head failures.

What is in the Box

Lists items included in the printer's shipping box.

Removing the packing material

Step-by-step guide to unpacking the printer.

Choosing a Location

Guidance on selecting a suitable location for the printer.

Connecting the Cables

USB cable connection

RS–232 cable connection (Optional)

Ethernet cable connection (Optional)

About the Universal Serial Bus

Advantages of USB connections

Lists benefits of using USB connections for the printer.

Checking for USB Support on the Host Computer

Host configuration

Steps to verify USB support on the host computer.

Configuring the Printer

Software or Hardware Configuration

Installing the USB Virtual COM Port Driver

Windows POSReady 7

Steps to install the USB Virtual COM port driver on POSReady 7.

Windows 8

Steps to install the USB Virtual COM port driver on Windows 8.

Windows 10

Steps to install the USB Virtual COM port driver on Windows 10.

Verifying the Installation

Windows POSReady 7

How to verify driver installation on POSReady 7.

Windows 8

How to verify driver installation on Windows 8.

Windows 10

How to verify driver installation on Windows 10.

Uninstalling the Drivers

Windows POSReady 7

Steps to uninstall drivers on Windows POSReady 7.

Windows 8

Steps to uninstall drivers on Windows 8.

Windows 10

Steps to uninstall drivers on Windows 10.

Interface Description

Human Interfaces

Describes physical interfaces and LEDs on the printer.

Using the Printer

Loading and Changing the Receipt Printer

Removing the paper roll

Steps to remove the used paper roll.

Loading the paper roll

Instructions for loading a new paper roll.

Advancing the paper

How to advance paper using the feed button.

Replacing the Ribbon Cassette

Removing the ribbon cassette

Steps to remove the ribbon cassette.

Installing the ribbon cassette

Steps to install a new ribbon cassette.

Printing on Forms or Checks

Validating and Verifying Checks

Ordering Paper and Supplies

Selecting thermal receipt papers

Guidelines for selecting appropriate thermal receipt paper.

Ordering forms

Requirements for forms used with the printer.

Ordering ribbon cassettes

Stock numbers for ordering ribbon cassettes.

Ordering other supplies

List of other supplies and their part numbers.

Cleaning the Printer

Cleaning the thermal print head

Cautions and steps for cleaning the thermal print head.

Cleaning the slip station

Instructions for cleaning the slip station components.

Chapter 2: Troubleshooting Problems

Overview

Introduction to troubleshooting common printer issues.

Red LED is Off or Printer Will Not Print

Troubleshooting steps for printer not printing.

Green LED is Blinking Slow

Troubleshooting steps for slow green LED blinking.

Amber LED is Blinking Fast

Troubleshooting for fast amber LED blinking.

Thermal Print Head Temperature is Out of Range

Troubleshooting printer overheating issues.

Receipt Printing is Light or Spotty

Troubleshooting light or spotty receipt prints.

Forms Skew or Catch

Troubleshooting forms skewing or catching.

MICR Check Reader Not Reading Properly

Troubleshooting MICR check reader errors.

Stuck Cutter Blade

Procedures to fix a stuck cutter blade.

Clearing Paper Jams

Steps to clear jams in the slip printing area.

Contacting a Service Representative

Information on how to contact a service representative.

Chapter 3: Service Level Troubleshooting

Diagnostics Overview

Overview of the four diagnostic test types.

Level 0 Diagnostics (Startup)

Describes startup diagnostics performed by the printer.

Level 1 Diagnostics (Printer Configuration)

Functionality to change printer settings via Configuration Menu.

RS-232C Interface Settings (Standard Model)

Specific settings for RS-232C serial interface.

USB Interface Settings (Standard Model)

Changing USB interface settings via Hardware menu.

Ethernet Interface Settings (Option)

Configuring Ethernet interface settings.

EEPROM to Default Settings

Resets printer configuration to factory default settings.

Emulation/Software Options

Settings for emulation and software options.

Asian Mode

Allows selection of Asian characters for the printer.

Set Font Type Option

Selects the font type for receipt printing.

Level 2 Diagnostics (Runtime)

Describes runtime diagnostics for printer conditions.

Printer Status LED Error Blink Pattern

Explains LED error blink patterns for receipt station.

Level 3 Diagnostics (Remote)

Checks quality control and printer operating conditions remotely.

Hardware Options

Set USB Type

Sets the USB type for the printer.

Set USB Speed

Sets the USB speed for the printer.

Print Density

Adjusts energy level of print head for darker printout.

Power Supply

Sets maximum power for printer to available modes.

Set Standby Mode

Enables or disables standby mode to save power.

Set Power Off Mode

Sets the time to enter Power Off mode.

Set Paper Width

Sets the default paper width for the printer.

Set Paper Low Detection

Enables or disables paper low sensor.

Set MICR Dual Pass

Enables or disables MICR dual pass option.

Default Code Page

PC Board Connector Locations and Designations

Main PCB

Shows connector locations on the Main PCB.

Sub PCB

Shows connector locations on the Sub PCB.

Driver Board Main PCB

Identifies components on the driver board Main PCB.

Fuse Location and Information

Shows fuse locations and their specifications.

Chapter 4: Communication

Communication Overview

Translates host data to printer language for printing.

Interface

Setting up a communication link between printer and host.

Sending Commands

How to send commands to the printer using DOS and BASIC.

Communication Interface Modes

Setting printer to use USB or Ethernet communication.

RS-232C Interface Settings (Standard Model)

Specific settings for RS-232C serial interface.

USB Interface Settings (Standard Model)

Changing USB interface settings via Hardware menu.

Ethernet Interface Settings (Option)

Configuring Ethernet interface settings.

Print Speed and Timing

Details on print speed and data transmission timing.

Ethernet Interface

How the Ethernet interface works and configuration via web.

TCP Socket

How TCP socket transfers data for printing.

UDP Socket

How UDP socket transfers real-time commands.

Simple Network Management Protocol (SNMP)

Using SNMP to obtain printer information and status.

Dynamic Host Configuration Protocol (DHCP)

How the printer uses DHCP to obtain IP address.

Hypertext Transfer Protocol (HTTP)

Configuring network settings via WEB Provision.

Transmission Control Protocol (TCP) Socket Communication

Procedure for sending/receiving commands via TCP socket.

User Datagram Protocol (UDP) Socket Communication

Procedure for sending/receiving commands via UDP socket.

Connectors

Discusses various NCR 7169 cable connectors.

Power Cable Connector

Details the pinout for the power cable connector.

USB Cable Connector

Details USB ports and connector pin assignments.

RS–232C Communication Connector

Pin assignments for the RS-232C connector.

Ethernet Connector

Specification and pin assignments for the Ethernet connector.

Cash Drawer Connector

Pin assignments for the cash drawer connector.

Chapter 5: Command

Command Conventions

Describes commands for controlling printer features and functions.

Chapter 6: Reflashing the Printer Firmware

Flash Utility Information

Information on using Flash Utilities for firmware updates.

File Configurations

Types of firmware loads and font file extensions.

Printer Languages Cross-Reference

Cross-reference of font types, print stations, and file names.

Windows Command Line Firmware Update Utility

Using command line utility for batch firmware updates.

Using TseFlash.exe Utility

How to start and use the TseFlash.exe utility.

Chapter 7: Configuration Network

Overview

Accessing Ethernet Configuration page via Web browser.

Display Format of Configuration Setting Page

Discusses the display format of the Ethernet Network Configuration page.

Ethernet Configuration Setting Page

Modifying Ethernet configuration values.

Save Configuration Message Page

Message displayed upon successful saving of config.

Error Message Page

Error message displayed for invalid configuration values.

TCP/IP Setting

Configuration parameters and default values for IP settings.

Obtaining IP Address Automatically

How the printer obtains IP address via DHCP.

TCP/UDP Setting

Configuration parameters for TCP/UDP settings.

Other Ethernet Setting

MAC address and physical layer settings.

SNMP Setting

Configuration parameters and default values for SNMP setting.

SNMP IP Trap2 Setting

Configuration for SNMP IP Trap2 settings.

Appendix A: Printer Specifications

Printing Specifications

Details on print head, character cell, and spacing.

Printing Specifications (Continued)

Print modes, resident fonts, and speed specifications.

Printing Specifications (Continued)

Paper diameter, length, width, and thickness specifications.

Power Requirements

Power Modes

Available power modes and their consumption.

Power from Host

Requirements for power supply from the host computer.

Physical and Operating Environment

Temperature and Humidity

Operating, storage, and transit temperature/humidity ranges.

Reliability

Mean Cycle Between Failure (MCBF) for printer components.

Dimensions and Weight

Appendix B: Reflashing the Printer Firmware

Appendix C: Lean Receipt Utility

Appendix D: Print Characteristics

Character Size

Shows dot patterns for characters at standard and compressed pitch.

Print Zones

Shows the printable area for the receipt station (80-mm paper).

Appendix E: Thai Font Support

Outline

Supports printing of Thai characters using Code Page 874.

Thai Character Configuration

Levels of Thai character composition (Top, Above, Base, Below).

Base Line Characters

Explains characters encircled in red, purple, and pink.

Top Level/Above Level Characters

Explains characters encircled in blue, red, and purple.

Thai Character Data Procedure

Procedure for processing Thai character data strings.

Appendix F: Arabic Font Support

Overview

Supports Arabic font (Code Page 1256) with contextual transformation.

Contextual Forms

Arabic letters have contextual forms based on surrounding letters.

Proportional Font

Resident proportional characters for Arabic functions.

Invalid Command List

List of commands unavailable with new Arabic characters.

Horizontal Positioning Commands

Example of horizontal tab command.

Invalid Command (Sample)

Example of an invalid command.

Invalid Command in Middle of the Line (Example)

Example of invalid command in the middle of a line.

Printing Layout (Over the Area)

How lines exceeding printable area are printed.

Appendix G: Character Sets

Overview

Lists available character sets for the printer.

Code Pages 437, 850, 852, and 858

Displays character sets for Code pages 437, 850, 852, 858.

Code Pages 860, 862, 863, and 864

Displays character sets for Code pages 860, 862, 863, 864.

Code Pages 865, 866, 874, and 1252

Displays character sets for Code pages 865, 866, 874, 1252.

Code Page 1256 and Katakana

Displays character sets for Code page 1256 and Katakana.

Code Page 932 (1 of 9)

Displays character set for Code page 932 (part 1 of 9).

Code Page 936 Simple Chinese (1 of 12)

Displays character set for Code page 936 (part 1 of 12).

Code Page 949 Korean (1 of 16)

Displays character set for Code page 949 (part 1 of 16).