NCR 7169 - Contacting a Service Representative

2-75 Troubleshooting Problems
Other Serious Problems
NCR recommends to fix the following problems with the assistance of a qualified
service representative. For more information, refer to Contacting a Service Representative
below.
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Printer will not communicate with host
Contacting a Service Representative
For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact an NCR–authorized service organization to arrange
for a service call. In addition to the service guide listed below, other service–related
materials may be available. Contact your NCR–authorized service representative to
obtain these documents.
• NCR 7169 Multifunction Printer Parts Identification Manual (BCC5–0000–5351)
• NCR 7169 Multifunction Printer Service Guide (BCC5–0000–5350)