Program
No.
Program Name Input Data Default
20-02-05 System Options for Multiline Telephones - Head-
set Busy Mode
0 = No (Disable)
1 = Yes (Enable)
0
20-06-01 Class of Service for Extensions - Class of Serv-
ice for Extensions
1 ~ 15 Extension 101 is Class
15 and other Extension
are Class 1
20-13-06 Class of Service Options (Supplementary Serv-
ice) - Automatic Off-Hook Signaling (Automatic
Override)
0 = Off (manually)
1 = On (automatically)
COS 01 ~ 15 = 1
20-13-33 Class of Service Options (Supplementary Serv-
ice) - ACD Supervisor's Position Enhancement
0 = Off
1 = On
0
20-13-39 Class of Service Options (Supplementary Serv-
ice) - ACD Queue Status Display
0 = Off
1 = On
COS 01 ~ 15 = 0
30-05-04 DSS Console Lamp Table - ACD Agent Busy 0 ~ 7 (Lamp Pattern Data) 7
30-05-05 DSS Console Lamp Table - Out of Schedule
(ACD DSS)
0 ~ 7 (Lamp Pattern Data) 0
30-05-06 DSS Console Lamp Table - ACD Agent log Out
(ACD DSS)
0 ~ 7 (Lamp Pattern Data) 5
30-05-07 DSS Console Lamp Table - ACD Agent Log In
(ACD DSS)
1 ~ 7 (Lamp Pattern Data) 4
41-01-01 System Options for ACD - System Supervisory
Extension
Up to eight digits (0 ~ 9,
, #) No Setting
41-01-02 System Options for ACD - Login ID Code Digit 0 ~ 20
0 = No Login ID
0
41-01-03 System Options for ACD - ACD MIS Connection
Ports
0 = Not Set
3 = LAN (CPU)
0
41-01-04 System Options for ACD - ACD MIS Notification
when ACD Call receives Busy
0 = Notifies
1 = No notification
0
41-01-05 System Options for ACD - ACD MIS Output For-
mat
0 = Classic
1 = 8-digit DDI Field
2 = Extra DDI Event
3 = XML Format
0
41-02-01 ACD Group and Agent Assignments - ACD
Group No.
ACD Work Period Mode Number:
1 ~ 8
ACD Group Number: 0 ~ 8 (0 =
No Setting)
0
41-03-01 Incoming Ring Group Assignment for ACD
Group - ACD Group Number
0 ~ 2
0 = No Setting
0
41-03-02 Incoming Ring Group Assignment for ACD
Group - Night Announcement Service
0 = No
1 = Yes
0
41-03-03 Incoming Ring Group Assignment for ACD
Group - Priority Data
0, 1 ~ 7
0 = No Priority
1 = Highest Priority
7 = Lowest Priority
0
41-04-01 Group Supervisory Station Setup - Group Super-
visory Extension
Up to eight digits (0 ~ 9,
, #) No Setting
41-04-02 Group Supervisory Station Setup - Operation
Type
0 = Do Not receive any ACD
Group incoming calls (No)
1 = Receive ACD Group incom-
ing calls in case of overflow
(Busy)
2 = Receive ACD Group incom-
ing calls all the time (Yes)
0
41-05-01 ACD Agent Work Schedules Work Period Mode Number = 1 ~
8
Start Time = 0000 ~ 2359
End Time = 0000 ~ 2359
(Start) 0000
(End) 0000
ISSUE 1.0 SL2100
Features and Specifications Manual 1-69
A
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