3. Hang up.
• The call is transferred to the ACD group.
Agent Log In
T
o log in:
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
10).
The ACD LOG IN/LOG OUT key lights.
Single Line Telephone
1.
Lift the handset.
2. Dial the ACD Log In service code
5 (Program 11-13-01).
To log out
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
10).
2.
Display shows:
ACD Logout?
(1: YES, 0: NO)
Enter 1 to log out.
The
ACD LOG IN/LOG OUT key goes out.
Single Line Telephone
1.
Lift the handset.
2. Dial the ACD Log Out service code 655 (Program 11-13-02).
AIC Agent Log In:
To log in:
Multiline Terminal
1. Press the
ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
10).
- OR -
Press Speaker
and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.
SL2100 ISSUE 1.0
1-74
Automatic Call Distribution (ACD)
A
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