Olivetti d-COPIA5001MF

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Troubleshooting > Clearing Paper Jams

Lift the folding tray.

Remove any jammed paper.

Return the covers to the original position.

Return the folding unit to the original position.

Main Page

Table of Contents4
Overview14
Machine Features15
Color and Image Quality Functions21
Basic Color Modes21
Adjusting Image Quality and Color22
Guides Provided with the Machine23
About the Operation Guide (this Guide)25
Structure of the Guide25
Conventions Used in this Guide26
Menu Map29
Legal and Safety Information52
Notice53
Safety Conventions in this Guide53
Environment54
Precautions for Use55
Laser Safety (Europe)56
Safety of Laser Beam (Usa)57
Safety Instructions Regarding the Disconnection of Power58
Compliance and Conformity58
Radio Tag Technology59
Other Precautions (for Users in California, the United States)59
Legal Restriction on Copying/Scanning59
En Iso 777959
Ek1-Itb 200059
Wireless Connection (Mexico Only)59
Security Precautions When Using Wireless LAN (if Equipped)59
Limited Use of this Product (if Equipped)60
Legal Information61
Energy Saving Control Function67
Automatic 2-Sided Print Function67
Resource Saving - Paper67
Environmental Benefits of "Power Management67
Installing and Setting up the Machine68
Part Names (Machine Exterior)69
Part Names (Connectors/Interior)71
Part Names (with Optional Equipments Attached)72
Connecting the Machine and Other Devices73
Connecting Cables74
Connecting LAN Cable74
Connecting USB Cable75
Connecting the Power Cable75
Power On/Off76
Power on76
Power off76
Using the Operation Panel77
Operation Panel Keys77
Adjusting the Operation Panel Angle77
Touch Panel78
Using the Touch Panel78
Home Screen79
Assigning Functions to Function Keys83
Display for Device Information85
Display Setting Screen85
Functions Key86
Using the Screen86
Display of Keys that Cannot be Set87
Original Preview87
Entering Numbers90
Using the Enter Key91
Using the Quick No. Search Key91
Help Screen92
Accessibility Functions (Magnifying the View)93
Login/Logout94
Login94
Logout95
Default Settings of the Machine96
Setting Date and Time96
Network Setup97
Configuring the Wired Network97
Configuring the Wireless Network99
Setting Wi-Fi Direct103
Configuring NFC105
Motion Sensor106
Energy Saver Function107
Low Power Mode107
Sleep108
Auto Sleep108
Sleep Rules (Models for Europe)108
Sleep Level (Energy Saver) (Models Except for Europe)109
Energy Saver Recovery Level109
Weekly Timer Settings109
Power off Timer (Models for Europe)109
Quick Setup Wizard110
Installing Software113
Software on DVD (Windows)113
Installing Software in Windows114
Uninstalling the Software120
Installing Software in Mac Computer121
Setting TWAIN Driver123
Setting WIA Driver125
Checking the Counter126
Additional Preparations for the Administrator127
Sending Documents to a PC127
Strengthening the Security127
Embedded Web Server RX129
Accessing Embedded Web Server RX130
Changing Security Settings131
Changing Device Information132
E-Mail Settings133
Registering Destinations136
Creating a New Custom Box137
Printing a Document Stored in a Custom Box138
Transferring Data from Our Other Products139
Migrating the Address Book139
Preparation before Use145
Loading Paper146
Precaution for Loading Paper146
Selecting the Paper Feeder Units147
Loading in Cassette 1148
Loading in Cassette 2151
Loading Envelopes or Cardstock in the Cassettes154
Loading in the Large Capacity Feeder158
Loading in the Side Feeder160
Precautions for Outputting Paper162
Paper Stopper162
Envelope Stack Guide162
Stack Level Adjuster163
Folding Unit (for 4,000-Sheet Finisher)164
Folding Unit (for 100-Sheet Staple Finisher)165
Preparation for Sending a Document to a Shared Folder in a PC166
Making a Note of the Computer Name and Full Computer Name166
Making a Note of the User Name and Domain Name166
Creating a Shared Folder, Making a Note of a Shared Folder168
Configuring Windows Firewall171
Scan to Folder Setup Tool for SMB175
Registering Destinations in the Address Book179
Adding a Destination (Address Book)179
Adding a Destination on One Touch Key (One Touch Key)186
Printing from PC188
Printing System Driver Properties Screen189
Displaying the Printing System Driver Help190
Changing the Default Printing System Driver Settings (Windows 8.1)190
Printing from PC191
Printing on Standard Sized Paper191
Printing on Non-Standard Sized Paper193
Banner Printing196
Canceling Printing from a Computer202
Printing from the Handheld Device203
Printing by Airprint203
Printing by Google Cloud Print203
Printing with Wi-Fi Direct203
Printing with NFC204
Printing Data Saved in the Printer205
Specifying the Job Box from a Computer and Storing the Job205
Printing Documents from Private Print Box206
Deleting the Documents Stored in the Private Print Box206
Printing Document from Stored Job Box207
Deleting the Documents Stored in the Stored Job Box207
Printing Document from Quick Copy Box208
Deleting the Documents Stored in the Quick Copy Box208
Printing Document from Proof and Hold Box209
Deleting the Documents Stored in the Proof and Hold Box209
Monitoring the Printer Status (Status Monitor)210
Accessing the Status Monitor210
Exiting the Status Monitor210
Quick View State210
Printing Progress Tab211
Paper Tray Status Tab211
Toner Status Tab211
Alert Tab212
Status Monitor Context Menu212
Status Monitor Notification Settings213
Operation on the Machine214
Loading Originals215
Placing Originals on the Platen215
Loading Originals in the Document Processor217
Loading Paper in the Multipurpose Tray219
Program223
Registering Programs224
Recalling Programs224
Editing Programs225
Deleting Programs225
Application226
Installing Applications226
Activating Applications227
Deactivating Applications228
Uninstalling Applications228
Registering Shortcuts (Copy, Send, and Document Box Settings)229
Adding Shortcuts229
Editing Shortcuts230
Deleting Shortcuts230
Copying231
Basic Operation231
Proof Copy233
Interrupt Copy234
Canceling Jobs234
Frequently-Used Sending Method235
Sending Document Via E-Mail236
Configuring Settings before Sending236
Sending Scanned Document Via E-Mail236
Sending Document to Desired Shared Folder on a Computer (Scan to PC)237
Configuring Settings before Sending237
Sending Document to Desired Shared Folder on a Computer237
Sending Document to Folder on an FTP Server (Scan to FTP)240
Configuring Settings before Sending240
Sending Document to Folder on an FTP Server240
Scanning Using TWAIN or WIA242
Configuring Settings before Sending242
Scanning Document Using Application242
Scanning Document Stored in a Custom Box243
Configuring Settings before Sending243
Scanning Document Stored in a Box243
Useful Sending Method244
WSD Scan245
Installing the Driver245
Executing WSD Scan246
DSM Scan248
Configuring Settings before Sending248
Executing DSM Scan248
Scanning with File Management Utility250
Configuring Settings before Sending250
Using FMU Connection to Scan an Original250
Sending to Different Types of Destinations (Multi Sending)251
Send to Me (E-Mail)252
Configuring Settings before Sending252
Sending a Document to the Mail Address of the Logged in User252
Using a FAX Server to Send (FAX Server Send)253
Canceling Sending Jobs255
Handling Destination256
Specifying Destination256
Choosing from the Address Book256
Choosing from the One Touch Key258
Choosing from the Speed Dial258
Choosing from the Destination History259
Checking and Editing Destinations260
Confirmation Screen of Destinations261
Recall262
How to Use the FAX Function263
Using Document Boxes264
What Is Custom Box264
What Is Job Box264
What Is USB Drive Box265
Fax Box265
Basic Operation for Document Box265
Creating a New Custom Box269
Editing Custom Box270
Deleting Custom Box271
Storing Documents to a Custom Box271
Printing Documents in Custom Box272
Saving Scanned Documents to a Custom Box273
Sending Documents in Custom Box273
Sending Documents in Custom Box to E-Mail Address of Logged in User274
Sending Documents in Custom Box to E- Mail Address of Logged in User274
Moving Documents in Custom Box276
Copying Documents in Custom Box into Other Boxes276
Copying Documents in Custom Box to USB Drive277
Joining Documents in Custom Box277
Deleting Documents in Custom Box278
Job Box279
Outputting Repeat Copy Jobs279
Form for Form Overlay279
Operating Using Removable USB Drive281
Printing Documents Stored in Removable USB Drive281
Saving Documents to USB Drive (Scan to USB)283
Check the USB Drive Information284
Removing USB Drive284
Using the Internet Browser285
Launching and Exiting the Browser285
Using the Browser Screen286
Manual Staple287
Using Various Functions289
Functions Available on the Machine290
About Functions Available on the Machine290
How to Select Functions290
Copy290
Send293
Custom Box (Store File, Printing, Send)296
USB Drive (Store File, Printing Documents)302
Functions305
Original Size306
Paper Selection307
Mixed Size Originals309
Original Orientation312
Fold313
Collate/Offset314
Staple/Punch315
Paper Output319
ID Card Copy320
Density320
Original Image321
Ecoprint322
Color Selection323
Sharpness324
Contrast324
Background Density Adj. (Background Density Adjustment)325
Prevent Bleed-Thru325
Erase Colors325
Zoom326
Combine329
Margin/Centering, Margin, Centering331
Border Erase, Border Erase/Full Scan332
Booklet334
Duplex337
Cover340
Form Overlay341
Erase Shadowed Areas342
Insert Sheets/Chapters345
Memo Page346
Image Repeat348
Text Stamp349
Bates Stamp352
Continuous Scan355
Auto Image Rotation355
Negative Image356
Mirror Image356
Job Finish Notice356
File Name Entry357
Priority Override357
Repeat Copy358
DP Read Action359
Skip Blank Page359
2-Sided/Book Original, Book Original360
Sending Size361
File Format362
File Separation367
Scan Resolution367
E-Mail Subject/Body368
Send and Print368
Send and Store368
FTP Encrypted TX369
File Size Confirmation369
Delete after Printed369
Delete after Transmitted369
Storing Size370
Long Original370
Encrypted PDF Password371
JPEG/TIFF Print371
XPS Fit to Page371
Status/Job Cancel372
Checking Job Status373
Details of the Status Screens374
Checking Detailed Information of Jobs379
Checking Job History380
Checking the Detailed Information of Histories381
Sending the Log History381
Job Operation382
Pause and Resumption of Jobs382
Canceling of Jobs382
Priority Override for Waiting Jobs382
Reordering Print Jobs383
Device/Communication384
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)385
Operation Method387
System Menu387
System Menu Settings389
Counter392
Cassette/Mp Tray Settings392
Common Settings395
Home419
Copy420
Send421
Document Box/Usb Drive426
Fax427
Printer427
Report430
System/Network436
Edit Destination460
User Login/Job Accounting461
User Property461
Date/Timer/Energy Saver461
Adjustment/Maintenance465
Internet468
Application468
User Authentication and Accounting (User Login, Job Accounting)469
Overview of User Login Administration470
Managing the Job Account from PC470
Managing the Users to Use TWAIN for Scanning470
Managing the Users to Use WIA for Scanning470
Managing the Users to Send Faxes from a PC470
Enabling User Login Administration471
Setting User Login Administration473
Authentication Security473
Adding a User (Local User List)476
Changing User Properties479
User Login Administration for Printing482
Managing the Users to Scan Using TWAIN483
Managing the Users to Scan Using WIA484
Managing the Users that Send Faxes from a PC485
Local Authorization486
Group Authorization Settings487
Guest Authorization Set490
Obtain NW User Property493
Simple Login Settings495
ID Card Settings498
PIN Code Authorization499
Using User Login Administration500
Login/Logout500
Overview of Job Accounting501
To Manage the Number of Sheets Used on Jobs Printed from a PC501
Managing the Scan Job Account by Using TWAIN501
Managing the Scan Job Account by Using WIA501
Managing the FAX Job Transmitted from a PC501
Enabling Job Accounting502
Job Accounting Access503
Job Accounting (Local)504
Adding an Account504
Restricting the Use of the Machine505
Editing an Account506
Deleting an Account507
Job Accounting for Printing508
Job Accounting for Scan Using TWAIN509
Job Accounting for Scan Using WIA510
Job Accounting for the FAX Transmitted from a Computer511
Configuring Job Accounting512
Default Setting512
Counting the Number of Pages Printed514
Print Accounting Report516
Using Job Accounting517
Login/Logout517
Apply Limit518
Copy/Printer Count519
Unknown User Settings520
Unknown ID Job520
Registering Information for a User Whose ID Is Unknown521
10 Troubleshooting522
Regular Maintenance523
Cleaning523
Cleaning Glass Platen523
Cleaning Inside of the Document Processor523
Cleaning Slit Glass524
Toner Container Replacement525
Replace the Waste Toner Box528
Loading Paper530
Replacing Staples (Inner Finisher)531
Replacing Staples (1,000-Sheet Finisher)533
Replacing Staples (4,000-Sheet Finisher)534
Replacing Staples (100-Sheet Staple Finisher)536
Replacing Staples (Folding Unit)537
Disposing of the Staple Waste539
Disposing of the Punch Waste541
Troubleshooting547
Solving Malfunctions547
Machine Operation Trouble547
Printed Image Trouble552
Remote Operation555
Responding to Messages557
Adjustment/Maintenance575
Overview of Adjustment/Maintenance575
Tone Curve Adjustment575
Drum Refresh577
Calibration577
Laser Scanner Cleaning577
Developer Refresh578
Clearing Paper Jams579
Jam Location Indicators579
Remove any Jammed Paper in Cassette 1581
Remove any Jammed Paper in Cassette 2584
Remove any Jammed Paper in Cassette 1589
Remove any Jammed Paper in Cassette 3589
(1,500-Sheet×2)589
Remove any Jammed Paper in Cassette590
Remove any Jammed Paper in Cassette 2591
(1,500-Sheet×2)591
Remove any Jammed Paper in Cassette 5 (Side Feeder)594
Remove any Jammed Paper in the Multipurpose Tray596
Remove any Jammed Paper in Right Cover 1602
Remove any Jammed Paper in Right602
Remove any Jammed Paper in Right603
Remove any Jammed Paper in the Bridge Unit604
Remove any Jammed Paper in the Mailbox605
Remove any Jammed Paper in the Inner Finisher606
Remove any Jammed Paper in the Document Processor (Reverse Automatic)607
Remove any Jammed Paper in the Document Processor (Dual Scan)609
Remove any Jammed Paper in the 1,000-Sheet Finisher610
Remove any Jammed Paper in the 1,000- Sheet Finisher610
Remove any Jammed Paper in the 4,000-Sheet Finisher/100-Sheet Staple Finisher (Inner)613
Remove any Jammed Paper in the 4,000- Sheet Finisher/100-Sheet Staple Finisher (Inner)613
Remove any Jammed Paper in the 4,000-Sheet Finisher/100-Sheet Staple Finisher (Tray A)614
Remove any Jammed Paper in the 4,000- Sheet Finisher/100-Sheet Staple Finisher (Tray A)614
Remove any Jammed Paper in the 4,000-Sheet Finisher/100-Sheet Staple Finisher (Tray B)618
Remove any Jammed Paper in the 4,000- Sheet Finisher/100-Sheet Staple Finisher (Tray B)618
Remove any Jammed Paper in the Folding Unit (4,000-Sheet Finisher)621
Remove any Jammed Paper in the Folding Tray (4,000-Sheet Finisher)626
Remove any Jammed Paper in the Folding Unit (100-Sheet Staple Finisher)630
Remove any Jammed Paper in the Folding Tray (100-Sheet Staple Finisher)636
Clearing a Staple Jam640
Clearing a Staple Jam of the Inner Finisher640
Clearing a Staple Jam of the 1,000-Sheet Finisher642
Clearing a Staple Jam of the 4,000-Sheet Finisher645
Clearing a Staple Jam of the 100-Sheet Staple Finisher647
Clearing a Staple Jam of the Folding Unit (4,000-Sheet Finisher)650
Clearing a Staple Jam of the Folding Unit (100-Sheet Staple Finisher)654
11 Appendix659
Optional Equipment660
Overview of Optional Equipment660
Applications666
Starting Application Use666
Checking Details of Application667
Character Entry Method668
Entry Screens668
Entering Characters670
Paper671
Basic Paper Specifications671
Choosing the Appropriate Paper672
Special Paper674
Machine674
Specifications678
Machine678
Copy Functions680
Printer Functions681
Scanner Functions682
Document Processor682
Paper Feeder (500-Sheet×2)683
Large Capacity Feeder (1,500-Sheet×2)683
Side Feeder (3,000-Sheet)683
Inner Finisher684
Punch Unit (for Inner Finisher)684
1,000-Sheet Finisher685
4,000-Sheet Finisher686
100-Sheet Staple Finisher687
Punch Unit (for 1,000-Sheet/4,000-Sheet/100-Sheet Staple Finisher)687
Mailbox (for 4,000-Sheet Finisher)688
Folding Unit (for 4,000-Sheet Finisher)688
Folding Unit (for 100-Sheet Staple Finisher)689
Job Separator Tray690
Banner Tray690
Glossary691
Index696

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Olivetti d-COPIA5001MF - Page 638

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