Troubleshooting Installation Issues
This section provides information about troubleshooting resources, the technical support
worksheet, and locating the system serial number.
■
“Troubleshooting Oracle ILOM” on page 131
■
“Resources for Troubleshooting and Diagnostics” on page 134
Troubleshooting Oracle ILOM
This section addresses two issues that might occur on the Oracle ILOM service processor (SP):
■
You need to reset the Oracle ILOM SP to complete an upgrade or to clear an error.
Resetting the server SP automatically disconnects any current Oracle ILOM sessions and
renders the SP unmanageable until the reset process is complete.
■
As the system administrator, you forgot the root account password and need to recover it.
For instructions to address each issue, see the following sections:
■
“Reset the Service Processor Using Oracle ILOM” on page 131
■
“Reset the Service Processor From the Server Back Panel” on page 132
■
“Recover the Root Account Password” on page 133
Reset the Service Processor Using Oracle ILOM
If the Oracle ILOM service processor (SP) becomes unresponsive, use one of the
following methods to reset it:
■ From the Oracle ILOM command-line interface (CLI), type the command:
reset /SP
Troubleshooting Installation Issues 131
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