Oracle X7-2 - Page 8

Contents
Firmware and Software Updates ..................................................................... 125
Options for Accessing Firmware and Software Updates ...................................... 126
Software Releases ........................................................................................ 126
Getting Updates From My Oracle Support ....................................................... 127
▼ Download Firmware and Software Updates From My Oracle Support ....... 127
Getting Software From Software Delivery Cloud ............................................... 128
▼ Download Software Using Oracle Software Delivery Cloud .................... 128
Installing Updates Using Other Methods .......................................................... 129
Oracle Support ............................................................................................ 130
Troubleshooting Installation Issues ................................................................ 131
Troubleshooting Oracle ILOM ....................................................................... 131
▼ Reset the Service Processor Using Oracle ILOM .................................. 131
▼ Reset the Service Processor From the Server Back Panel ........................ 132
▼ Recover the Root Account Password .................................................. 133
Resources for Troubleshooting and Diagnostics ................................................. 134
Technical Support Information Worksheet ................................................ 135
Locating the System Serial Number ........................................................ 135
Auto Service Request ........................................................................... 136
Site Planning Checklists ................................................................................. 137
Preparation Checklists .................................................................................. 137
Access Route and Data Center Checklist .................................................. 137
Data Center Environment Checklist ........................................................ 138
Facility Power Checklist ....................................................................... 139
Rackmount Checklist ............................................................................ 139
Safety Checklist .................................................................................. 141
Auto Service Request Checklist .............................................................. 141
Logistics Checklist ............................................................................... 142
Index ................................................................................................................ 145
8 Oracle Servers X7-2 and X7-2L Installation Guide • October 2017