CLAIM PROCEDURES - Continued
IDENTIFICATION OF FAILED ITEMS
Failed warranty items shall be tagged/identified to prevent improper repair or use. Include
the contractor’s notification number provided by the contractor at the time he is notified of
the defect.
Refer to government forms section of this work package for items requiring special handling,
storage, or shipment during the processing of claims shall be identified.
DISPOSITION
The repair activity shall retain defective supplies for thirty (30) days following receipt of
acknowledgment of a warranty claim from TACOM. If receipt of acknowledgment is not
received, inquiries should be made to TACOM through your local WARCO. If receipt of
acknowledgment is received but no instructions are forthcoming within thirty (30) days of
receipt, supplies may be disposed of.
FALSE RETURNS
When supplies are inspected by the contractor and found to be non-warrantable due to
abuse or improper maintenance, or the supplies are found to be serviceable, the repair
activity submitting the claim may be required to make reimbursement for contractor
services. All failed items returned for warranty claim action will be monitored by TACOM.
REIMBURSEMENT FOR ARMY REPAIR
The contractor shall reimburse the Government by submitting monies monthly to: Defense
Accounting Office, DAOTACOM, ATTN: DFAS-IN/EM-BED, TACOM, Warren, Michigan
48397-5000. In the event that the repair activity should receive any reimbursement from the
contractor, the monies must be forwarded to the above address.
The contractor shall reimburse the Government for the cost of labor involved in the
correction of the defect. The cost of labor involved shall be computed at the rate of $30.00
per hour multiplied by the number of labor hours in such services appearing in the
contractor’s flat rate time schedule manual or the Government’s MAC, whichever is less.
Additionally, the cost of replacement parts required to correct the defect shall be reimbursed
by the contractor, if such parts are obtained through the Government’s supply channels.
Warranty claims, for reimbursement, where repair labor costs and repair parts costs
combined do not exceed $150.00 for any one failure will not be submitted to TACOM.
CLAIM DENIAL/DISPUTES
All denials or disputes will be handled by TACOM.
TM 9-2320-360-10 0002
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