GOVERNMENT RESPONSIBILITIES: - Continued
3. Notify the owning units of all warranty claim acknowledgments/closeouts,
information, and/or instructions received from TACOM or the contractor.
4. Act as liaison between local dealers and the Army.
ALTERATIONS/MODIFICATIONS
Alterations/modifications shall not be applied unless authorized by TACOM.
WARRANTY DATA PLATE
The HET Tractor will have a warranty data plate. (WP 0026) The contractor is required to
mount the warranty data plate on the inside of the driver side door panel. (WP 0083)
When the vehicle is received, the owning unit should locate the warranty data plate
(WP 0026) and compare the warranty start date with the date shown on the applicable DD
Form 250 (Material Inspection and Receiving Report) (WP 0113) or DD Form 1149.
(WP 0113) If these dates differ, disregard the data plate. The date shown on the DD Form
250 (WP 0113) or DD Form 1149 (WP 0113) is the date to be used as a warranty start date.
CLAIM PROCEDURES
REPORTING WARRANTY CLAIMS
The procedures for reporting warranty claims are found in DA PAM 750-8 (WP 0113) and
this work package. Responsibilities of TACOM are found in AR 700-139. (WP 0113) For all
levels of maintenance operating under the Standard Army Maintenance System (SAMS),
Warranty Claim Actions are processed on DA Form 5504 (WP 0113) and DA Form 5504-1.
(WP 0113) For those units not operating under SAMS, use DA Form 2407 (WP 0113) and
DA Form 2407-1. (WP 0113) It is very important to fill in the blocks on the forms as accurately
as possible. Refer to example (Figure 1) in government forms section of this work package
DISCOVERY OF DEFECTS
The contractor shall be notified in writing within 30 days, utilizing DA Form 2407
(WP 0113) by the local Warranty Control Office/Officer (WARCO) following the discovery
of a defect in supplies which requires contractor repair and/or replacement parts. This shall
constitute formal notification of a warranty claim, and initiate the time period for contractor
responsibilities and action under the warranty. This notification shall include, but not be
limited to furnishing of the equipment serial number, operating hours, part number or NSN
of the defective part and circumstances surrounding the defect(s). At this time, the
contractor will further be informed whether the owning unit has elected:
1. To correct the defect themselves.
2. To direct the contractor to correct the defect.
Upon completion of contractor repair, forward completed warranty claims (Information Only)
electronically to AEPS (Army Electronic Product Support) http://aeps.ria.army.mil.
TM 9-2320-360-10 0002
0002-8
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