GOVERNMENT RESPONSIBILITIES: - Continued
Warranty claims may be data faxed to: USA TACOM Attn: AMSTA-MMAP Telephone: DSN
786-8231 Commercial: (586) 574-8231.
TACOM RESPONSIBILITIES:
1. Verify, review, process, and, if valid and complete, submit claims to the contractor.
2. Reject claims that are not valid and send them back to the local WARCO with a
short explanation of why the claim is rejected.
3. Request additional information for incomplete claims.
4. Provide warranty claim acknowledgment / closeout letters.
5. Ensure the contractor performs in accordance to the terms of the contract.
EQUIPMENT OWNING UNIT RESPONSIBILITIES:
1. Identify defects/failures and verify the defects/failures are warrantable.
2. Submit warranty claims using DA Form 2407 (WP 0113) and DA Form 2407-1
(WP 0113) or DA Form 5504 (WP 0113) and DA Form 5504-1 (WP 0113) through
channels to the supporting repair facility.
3. Tag and retain (IAW DA PAM 750-8 (WP 0113) and this work package) parts,
pieces of parts, and/or assemblies removed at the owning unit level as a result of
a warrantable defect/failure and/or correction.
SUPPORTING REPAIR FACILITY RESPONSIBILITIES:
1. Identify defects/failures as warrantable (if owning unit has not already identified
them). Verify defects/failures are warrantable.
2. Review, process, and submit valid warranty claims to the local WARCO if the DA
Form 2407 (WP 0113) and DA Form 2407-1 (WP 0113) or DA Form 5504
(WP 0113) and DA Form 5504-1 (WP 0113) are complete and correctly filled out.
3. Reject invalid warranty claims or request additional information for incomplete and
incorrect claims.
4. Coordinate with the owning unit and decide which option for repair is desired to
correct warrantable defect/failure.
5. Depending on which repair option is chosen, provide labor as required to
accomplish the warrantable repairs.
6. Tag and retain (IAW DA PAM 750-8 (WP 0113) and this work package) all parts,
pieces of parts, and/or assemblies removed as a result of the warrantable defect/
failure and/or correction.
LOCAL WARRANTY CONTROL OFFICE (WARCO) RESPONSIBILITIES:
1. Verify, administer, and process warranty claims which are forwarded to the TACOM
WARCO (IAW DA PAM 750-8 (WP 0113) and this work package).
2. Act as liaison between owning unit, the manufacturer, support repair facility, and
TACOM.
TM 9-2320-360-10 0002
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