Feature Manual References
9.1.1 ICD GROUP FEATURES
Options—Longest Idle Distribution (Activation Key Required)
Selects whether incoming calls are distributed to idle extensions evenly in order (UCD), or to the extension
that has been idle the longest (ACD).
Default
Enable (ACD)
Value Range
Disable (UCD), Enable (ACD)
Maintenance Console Location
5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous
Programming Manual References
None
Feature Manual References
9.1.2 ICD Group Features—Group Call Distribution
Options—Wrap-up Timer based on
Selects whether the ICD Group member wrap-up timer or extension wrap-up timer is used.
If Extension is selected here, Wrap-up Timer on 5.13 [3-5-1] Incoming Call Distribution Group—Group
Settings—Member List becomes unavailable. If ICD Group Member is selected, Wrap-up Timer on
6.1 [4-1-1] Wired Extension—Extension Settings and 6.10 [4-2-1] Portable Station—Extension
Settings become unavailable.
Default
Extension
Value Range
Extension: The timer is activated after all calls to or from the extension, including a retrieved call on hold.
ICD Group Member: The timer is only activated after calls to the extension through an ICD Group.
Maintenance Console Location
5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous
Programming Manual References
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List—
Wrap-up Timer
6.1 [4-1-1] Wired Extension—Extension Settings—Option 8— Wrap-up Timer
6.10 [4-2-1] Portable Station—Extension Settings—Option 8— Wrap-up Timer
Document Version 2009-12 PC Programming Manual 501
5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous
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