PI C-863 User Manual

12 Troubleshooting
88 Version: 2.0.0 MS205Equ C-863 Mercury Controller
Problem Possible Causes Solution
Communication
with the
controller fails
The wrong
communication cable is
used or it is defective
 Use a null-modem cable for the RS-232 connection
(p. 36).
 If necessary, check whether the cable works on a
fault-free system.
USB driver not installed In order to be able to establish communication between
C-863 and PC via USB interface, drivers from the
product CD have to be installed. If communication via
USB cannot be established or the PC operating system
reports that new hardware was found:
1. Log in on the PC with administrator rights.
2. Insert the product CD in the drive of the PC.
3. Follow the instructions on the PC screen or open the
Properties of PI C-863 controllers window in the
appropriate manner.
4. Select the drivers in the \USB_Driver directory on
the product CD when prompted to do so.
If the C-863 is still not detected by the PC after
successfully installing the drivers:
 Pull the USB cable off of the C-863 and plug it back
in.
Baud rate not
configured correctly
 Check the settings of DIP switches 5 and 6 for the
baud rate (p. 44).
 In a daisy chain network make sure that the same
baud rate is set for every controller.
Controller address not
configured correctly
 Check the settings of DIP switches 1 to 4 for the
controller address (p. 43).
A different program is
accessing the interface.
 Close the other program.

PI C-863 Specifications

General

Brand	PI
Model	C-863
Category	Controller
Language	English