Pitney Bowes SendPro C Auto

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9. Unwrap the new printhead and remove the protective strip.

10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.

Warning: If you do not seat the printhead correctly it can damage the device.

Maintenance

Pitney Bowes Operator Guide April 2022 193

Main Page

Table of Contents3
Quick Start Guide9
Finding the Product Code Number (PCN) and Serial Number11
Navigating the Home Screen12
Printing a Shipping Label or Printing Postage on an Envelope15
Printing a Shipping Label17
Using Cost Accounts to Charge Back Shipping Label Postage22
Adding a Shipping Label Cost Account24
Adding a Envelope Printing or Print on Envelopes Account25
Navigating the Envelope Printing or Print on Envelopes App26
Feeding Envelopes27
Printing Postage on Tapes30
Sending a First-Class Mail Envelope30
Sending a Large First-Class® Envelope31
Sending Certified Mail33
Sending an International Letter33
Sending Mail Using a Certificate of Mailing34
Using USPS Special Services36
Updating Postal Rates or Software for Printing on Envelopes36
Refilling Postage for Printing on Envelopes37
Sealing Envelopes and Printing Postage38
Filling the Moistener Tank39
Replacing the Ink Cartridge41
Printing a Test Pattern43
Adding Favorite Apps44
Creating Presets for Printing Postage45
Selecting a Preset for Printing Postage46
Ordering Supplies from Your Device47
Connectivity Information50
Setting up a Wired Network Connection50
Setting up a Wireless (Wi-Fi) Network Connection53
Connecting to a Hidden Wi-Fi Network53
Forgetting a Wi-Fi Network55
Checking Your Network Connection57
Finding the MAC Address for Wired and Wireless Networks58
Setting up a Proxy Server61
Managing Your Device66
Creating or Disabling the Security PIN66
Adjusting Time Zone and Scale Location Code67
Adjusting Display Brightness67
Adding Favorite Apps68
Setting up the Energy Saver68
Using USPS Informed Delivery69
Installing a Scale69
Uploading System Logs70
Printing Shipping Labels73
Signing in to and out of the Shipping Label App74
Printing a Shipping Label74
Comparing Rates When Printing a Shipping Label80
Creating a New Sender Address for Shipping Labels86
Editing the Sender Address for Shipping Labels87
Printing an International Shipping Label87
Creating and Printing a USPS Return Shipping Label97
Printing a USPS Scan Form98
Reprinting a USPS, UPS or Fedex Shipping Label99
Canceling a UPS or Fedex Shipping Label100
Getting a USPS Refund for a Shipping Label100
Managing Shipping Labels104
Using the Address Book104
About Cost Accounts for Shipping Labels104
Changing the Default Refill Amounts for Shipping Labels104
Using Cost Accounts to Charge Back Shipping Label Postage105
Turning on Address Autofill for Shipping Labels106
Adding New Addresses to the Shipping Labels Address Book107
Managing Your Shipping Labels Cost Accounts107
Adding a Shipping Label Cost Account107
Editing a Cost Account108
Refilling Postage for Shipping Labels109
Setting an Alert When Shipping Label Postage Refill Is Pending110
Setting up Your Fedex Account111
Setting up Your UPS Account113
Setting up Default Printing Options114
Managing Email Notifications for Shipping Labels114
Setting the Default Address for USPS Return Labels115
Determining How You Spend Your Shipping Labels Postage116
Removing Funds116
Printing on Envelopes117
Navigating the Envelope Printing or Print on Envelopes App118
Printing Postage on Tapes119
Checking the Available Funds for Printing Postage121
Refilling Postage for Printing on Envelopes122
Sending a First-Class Mail Envelope123
Sending a Large First-Class® Envelope124
Sending Certified Mail126
Sending an International Letter126
Sending Mail Using a Certificate of Mailing127
Advancing the Date128
Printing Postage Without a Date for Pre-Printed Mailpieces129
Printing Additional Postage130
Re-Dating Your Mail131
Using USPS Special Services132
Entering the Weight Manually When Printing Postage132
Using the Scale When Printing Postage133
Sealing Envelopes Without Printing Postage134
Sealing Envelopes and Printing Postage135
Zeroing the Scale136
Adding Insurance to Your Mail137
Adding a Graphic to Your Envelope or Tape138
Sending Mail Using Electronic Return Receipt (ERR)138
Getting a USPS Refund for Damaged or Incorrectly Printed Mail139
Creating a Custom Text Message for Your Mail140
Adding a Custom Text Message to Your Envelope or Tape142
Editing or Deleting a Custom Text Message144
Printing a Graphic Without Printing Postage146
Printing an Inscription147
Printing Only the Date and Time147
Presort Features149
Creating a Presortxtra Letter Preset149
Managing Printing on Envelopes154
Confirming Your Meter Update154
Changing the Default Refill Amount for Printing Postage154
Uploading Postage Transactions155
Clearing or Resetting the Number of Mailpieces Sent156
Performing USPS Postal Inspections for Postage Printing156
Updating Postal Rates or Software for Printing on Envelopes156
Confirm the Effective Date for Postal Rates157
Setting the Low Funds Warning for Printing Postage158
Setting up a Mailer ID158
Updating the ZIP Code159
What Is Accounting159
Turning Envelope Printing or Print on Envelopes Account Passwords on or off for Printing Postage160
Adding a Envelope Printing or Print on Envelopes Account162
Editing an Account163
Making an Account Inactive163
Deleting an Account164
Creating Presets for Printing Postage164
Viewing Presets for Printing Postage165
Selecting a Preset for Printing Postage166
Modifying Presets for Printing Postage166
Setting the Default Preset Reset Timer167
Viewing a Receipt When Refilling Postage170
Viewing the Total Spent on Printing Postage170
Viewing the Refill History for Printing Postage170
Printing a Funds Report170
Running Account Reports171
Emailing an Account Report172
Setting the Report Period for an Account173
Setting the Account Report Preferences174
Creating a Shipping Report175
Creating a USPS Shipping Label Refund Report175
Maintenance177
Checking the Postage Print Quality178
Clearing a Tape Error or Jam178
Printing a Test Pattern180
Checking the Ink Level181
Replacing the Ink Cartridge182
Changing the Ink Waste Pad184
Cleaning the Printhead186
Installing the Printhead190
Cleaning the Moistener Brush and Wick Assembly195
Filling the Moistener Tank203
Feeding Envelopes205
Moving Your Device208
10 - Supplies209
Ordering Supplies from Your Device Supplies, Ink Cartridges, and Options209
USPS Requirements216
Key in Postage216
Sections of the Meter Impression216
Finding the Sendpro Application Software Version217
Postal Security Device218
Parts of the Device218
Connections on the Back220
Specifications220
Material Specifications224
Contacting Pitney Bowes227
Contacting Pitney Bowes228
13 - Safety231
Lithium Ion Battery232
Agency Compliance Information232
Important Safety Notes232
Note for California Customers Only on All Models234
Third Party Software235
Third Party Software236

Pitney Bowes SendPro C Auto - Page 193

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