Fault description Cause Remedy Personnel
No. 23: The identifier
and the
message
‘Error versions’
appear.
The version of the “Control
unit” firmware is not compat‐
ible with the “Power unit”
firmware and / or the “HMI
data” version.
Return the pump to ProMi‐
nent.
Technical
personnel
No. 24: The identifier
and the
message
‘System error’
appear.
There is a system or an
EEProm error.
Return the pump to ProMi‐
nent.
Technical
personnel
No. 25: No identifier appears but
the message
‘Initialisation’
appears.
Initialisations are incomplete
after a pump restart.
Restart the pump. Technical
personnel
15.2.2 Warning messages on the LCD screen
In the event of a warning:
n the yellow LED display lights up!
n an identifier and a message appear on the LCD screen.
Fault description Cause Remedy Personnel
No. 0:
‘Level’
and the identifier
appear.
The fluid level in the storage
tank has reached "Liquid
level low 1st stage".
Top up the storage
tank.
Instructed per‐
sonnel
No. 1: The identifier appears fol‐
lowed by the message
‘Diaphragm
rupture’
.
The diaphragm is broken. Replace the dia‐
phragm and clean
the diaphragm rup‐
ture indicator, refer
to the "Repair"
chapter.
Technical per‐
sonnel
No. 2: The identifier
appears fol‐
lowed by the message
‘Defective
stroke met.’
.
The metering monitor
reported more defective
strokes than was set in the
‘Inputs/Outputs’
menu.
Press the
[Clickwheel]
.
Investigate and clear
the cause.
Technical per‐
sonnel
No. 3: The identifier
and the
message
‘Invalid metering volume’
appear.
The set metering volume in
concentration mode cannot
be metered.
Adjust the metering
parameters.
Technical per‐
sonnel
No. 4: The identifier
and the
message
‘Invalid parameter’
appear.
A set parameter is invalid. Adjust the param‐
eter.
Technical per‐
sonnel
No. 5: The identifier
and the
message
‘Fan warning’
appear.
The fan is faulty or not con‐
nected.
Return the pump to
ProMinent.
No. 6: The identifier
appears fol‐
lowed by the message
‘System
warning’
.
An internal system warning
or an incorrect solenoid
assignment has been
detected.
Return the pump to
ProMinent.
No. 7: The identifier
appears fol‐
lowed by the message
‘Air in
dosinghead’
.
Gas bubbles in the liquid
end (leaks, gaseous
medium, ...)
Bleed the liquid end
and rectify the
cause. Seal the
system or slow the
suction stroke.
Technical per‐
sonnel
No. 8: The identifier
and the
message
‘Overload’
appear.
The pump has detected too
high a back pressure.
Rectify the cause. Technical per‐
sonnel
Troubleshooting
108