RLX2 Industrial Hotspot Series
ProSoft Technology, Inc. Page 191 of 212
June 15, 2015
S U P P O R T , S E R V I C E & W A R R A N T Y
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information to
assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module, if
any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers.
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