RLX2 Series ♦802.11a, b, g, n Support, Service & Warranty
Industrial Hotspots User Manual
ProSoft Technology, Inc. Page 143 of 161
May 8, 2013
10 Support, Service & Warranty
In This Chapter
Contacting Technical Support ............................................................. 143
Warranty Information ........................................................................... 144
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers.
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