What to do if my quadient Digital Mailing system displays '72 Hour Time limit for server communication reached'?
If your quadient Digital Mailing system shows a '72 Hour Time limit for server communication reached' message, reconnect your mailing system to your network and perform a postal inspection to clear the PSD Locked message.
Why does my quadient Digital Mailing system have poor print quality after cleaning the print heads?
If you still observe poor print quality (streaked, too light, blurred, etc.) after cleaning the print heads of your quadient Digital Mailing system, or if the system indicates the ink cartridge is out of ink, it is time to replace the ink cartridge.
What to do if my quadient Digital Mailing system says 'PSD Locked'?
If your quadient Digital Mailing system displays a 'PSD Locked' message because the date limit to call the server has been reached, reconnect your mailing system to your network. Then, perform a postal inspection to clear the message.
What to do if my quadient Digital Mailing system says the package is too heavy?
If your quadient Digital Mailing system indicates that you have placed a package on the platform that is too heavy for the rate selected: 1. Press [OK] to clear the error message. 2. Press the [Rate] key and select a rate class that can accommodate the weight of the package (for example, select Priority if you were using First Class). 3. Press lightly on the Weigh Platform to establish the weight and postage with the new rate.
What to do if my quadient Digital Mailing system shows that the weight of the items on WP exceeds the max capacity?
If your quadient Digital Mailing system indicates that the weight of the items on the Weighing Platform exceeds the maximum capacity defined: 1. Remove the package, and if possible, weigh it on another scale. 2. Use Manual Weight Entry mode to enter the weight and determine the postage.
How to clear envelope jams in the quadient Digital Mailing system base?
To clear jammed envelopes in the base of your quadient Digital Mailing system because the mail piece is too thick or the mail size is incorrect: pull the release handle located underneath the base to lower the transport belts and wheels. Hold the handle, and with your other hand, remove the jammed envelopes. Then, release the jam release handle to put the transport belt and wheels back in position.
What to do if something is touching the Weighing Platform of my quadient Digital Mailing system?
If something is touching or laying on the Weighing Platform of your quadient Digital Mailing system, clear the weighing zone. Then, re-zero the Weighing Platform.
Details safety precautions and recommendations for operating the mailing system.
Instructions on how to immediately stop the system in an emergency situation.
Explains the meaning of symbols used throughout the manual for warnings and notes.
Identifies and describes the main components of the mailing system.
Details the display areas and keys on the mailing system's control panel.
Steps to prepare and start a mail processing work session efficiently.
Guide to selecting the appropriate stamp type based on mail processing needs.
Provides examples and steps for various mail processing scenarios.
Instructions for setting postage and processing mail using permit options.
Procedures for correcting postage amounts or dates on mail pieces.
Details various system settings, including account management and rate selection.
How to configure date, text, and slogans on the stamp imprint.
How to check and manage postage funds in the Postal Security Device (PSD).
Procedures for performing postal inspections or unlocking the PSD.
Setting up high-value postage and low-funds warning thresholds.
How to save, edit, and use imprint memories for stamp customization.
How to clear mail jams and clean print heads.
Performing diagnostic tests on base status, sensors, display, IP, keypad, and ports.
General| Envelope Feeding | Automatic |
|---|---|
| Label Dispenser | Optional |
| Print Technology | Inkjet |
| Connectivity | USB |
| Display | Touchscreen |
| Technology | Inkjet |
| Media Types | Envelopes, labels |
| Power Supply | 100-240V, 50/60 Hz |
| Processing Speed | Up to 15, 000 letters per hour |
| Weighing Platform | Integrated weighing platform available |
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