What to do if the weight exceeds the maximum capacity on the quadient iX-5 Postal Equipment Weighing Platform?
If the weight of the items on the Weighing Platform exceeds the maximum capacity, remove the package. If possible, weigh it on another scale. Alternatively, use Manual Weight Entry mode to enter the weight and determine the postage.
What to do if the package is too heavy for the selected rate on quadient iX-5?
If you have placed a package on the platform that is too heavy for the rate selected, press [OK] to clear the error message. Then, press the [Rate] key and select a rate class that can accommodate the weight of the package. Finally, press lightly on the Weigh Platform to establish the weight and postage with the new rate.
Why are there vibrations in the weighing area of my Quadient Postal Equipment?
To resolve issues with vibrations or air drafts affecting the weighing area of your Quadient Postal Equipment, use a solid and steady table away from any door and any fan.
What to do if something is touching the Weighing Platform of Quadient Postal Equipment?
To resolve this issue, clear the weighing zone and re-zero the Weighing Platform.
What to do if the mail piece is too thick in quadient iX-5?
To solve the problem with a mail piece being too thick in the Quadient Postal Equipment, clear the Automatic Feeder as indicated.
What to do if the mail size is incorrect in Quadient Postal Equipment?
To resolve the issue of incorrect mail size with the Quadient Postal Equipment, clear the Automatic Feeder.
What to do if there are too many envelopes on the feed deck of quadient iX-5 Postal Equipment?
To address the issue of too many envelopes on the feed deck of your Quadient Postal Equipment, clear the Automatic Feeder.
What to do if envelopes are not properly inserted onto the feed deck of quadient iX-5?
To resolve the problem with envelopes not being properly inserted onto the feed deck of the Quadient Postal Equipment, clear the Automatic Feeder as indicated.
What to do if envelopes are not properly stacked on the feeder platform of quadient iX-5?
To address the issue of envelopes not being properly stacked on the feeder platform of your Quadient Postal Equipment, clear the Base as indicated.
What to do if the mailpiece is too thick for Quadient Postal Equipment?
To resolve the issue of a mailpiece being too thick with your Quadient Postal Equipment, clear the Base as indicated.
General| Connectivity | Ethernet, USB |
|---|---|
| Print Technology | Inkjet |
| Processing Speed | Up to 15, 000 letters per hour |
| Weighing Platform | Integrated weighing platform |
| Envelope Feeding | Automatic envelope feeding |
| Display | Touchscreen display |
| Technology | Inkjet |
| Speed | Up to 15, 000 letters per hour |
| Maximum Print Width | 2" |
| Media Types | Envelopes, labels |
General safety guidelines and compliance information for operating the equipment.
Procedure to immediately stop the machine's operation.
Explanation of symbols used in the manual for safety and information.
Definitions of acronyms and terms used in the manual.
Identifies and describes the main components of the mailing system.
Details optional accessories like USB keyboard, report printer, and barcode scanner.
Explains the display areas and buttons on the machine's control panel.
Describes the various ports and connection types for the mailing system.
Information on how the system manages power and Energy Star compliance.
Steps for preparing and starting a mail processing session.
Guide to selecting the appropriate imprint type for different mail processing needs.
Demonstrates various mail processing scenarios and procedures.
Instructions for setting postage and processing Pre-Paid Imprint (PPI) mail.
How to use the payment surcharge feature for underpriced mail.
Details various system settings related to accounts, rates, and weighing.
Covers advanced functions like batch counter resets and label dispenser filling.
How to configure imprint elements like date, ERA, and slogan.
Instructions on creating, editing, and using job memories for preset settings.
Introduction to the Postal Security Device (PSD) and its role as a postage meter.
How to check and add credit to the PSD for postage operations.
Procedure to unlock the PSD for postal inspection or manual server connection.
Setting up warnings for low credit levels in the PSD.
Configuring warnings for high postage amounts entered.
Setting up a PIN code to control access for adding postage.
Information on generating and viewing credit history and summary reports.
Overview of tracking postage by account and controlling user access.
Details on implementing PIN codes and access policies for system security.
Explains different account modes for tracking and managing postage expenses.
Steps for creating new accounts for cost allocation and tracking.
Procedures for displaying, modifying, activating, and deleting accounts.
How to import/export account lists using CSV files and USB keys.
Creating and managing operators with PIN codes and assigned accounts.
Generating reports on account usage and operator lists.
How to switch between different accounts for charging postage.
How to select appropriate postal rates for mail processing.
Procedures for checking rate updates and downloading new postal rates.
General steps for generating and displaying various reports.
Lists and describes available reports like account, batch, and usage reports.
Explains the benefits and features of online services for machine updates and support.
Details automatic and manual calls to online services for data upload and feature updates.
Information on Ink Management, Rate Protection, and Account level services.
Differentiates between user and supervisor settings.
Procedures for supervisor login and the functions available.
How to adjust display brightness and language.
Configuring system motor, sleep, and soft off mode time-outs.
Setting up warnings for high postage amounts and low credit, plus PIN code management.
Configuring default weighing types, zeroing the platform, and shipping application settings.
Setting default rate, ERA, slogan, and printing offset.
How to create, edit, and delete job memories for preset configurations.
Configuring LAN and postal/online services connection parameters.
Checking and adjusting the machine's time and date, and setting automatic date advance.
Overview of adding new options and updating the system.
How to read and delete messages from the system mailbox.
Displaying and loading new system options.
Adding, displaying, modifying, deleting, and downloading slogans.
Managing ERAs, similar to slogans, including adding and downloading.
Checking rate updates and downloading new postal rates.
Displaying, adding, and deleting PPIs.
Procedures for changing, cleaning, and aligning the ink cartridge.
Instructions for filling the sealer bottle and cleaning feeder components.
Running registration updates and removing the base unit.
How to clear mail jams in the base and auto-feeder, and clean the cartridge/sealer.
Accessing diagnostic data to identify system issues and errors.
How to display software, hardware, and machine counter data.
Details envelope dimensions and label specifications.
Provides dimensions, weight, and power specifications for the system.
Specifies temperature, humidity, and weighing accuracy conditions.
Outlines account and operator limits.
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