What to do if the weight is too heavy for current rate on Quadient Postal Equipment?
P
Peter MontgomeryAug 5, 2025
If the weight is too heavy for the current rate on your Quadient Postal Equipment, follow these steps:
1. Press [OK] to clear the error message.
2. Press the [Rate] key and select a rate class that can accommodate the weight of the package. For example, select Priority if the rate you were using was first class.
3. Press lightly on the Weighing Platform to establish the weight and postage with the new rate.
T
Teresa RayAug 11, 2025
What to do if weight on platform exceeds capacity on quadient iX-9?
S
Sarah KhanAug 11, 2025
If the weight on the platform exceeds the capacity defined in the Weighing Platform of your Quadient Postal Equipment, follow these steps:
1. Remove the package. If possible, weigh it on another scale.
2. Use Manual Weight Entry mode to enter the weight and determine the postage.
M
Mark TurnerAug 15, 2025
How to fix envelopes jammed in the base of quadient iX-9 Postal Equipment?
L
lopezannAug 15, 2025
To resolve envelopes jammed in the transport mechanism of the Base of your Quadient Postal Equipment, follow these steps:
* Pull the release handle on the lower assembly of the print Base.
* Using your other hand, remove the jammed envelopes.
This may occur if the mailpiece is too thick or the mail size is incorrect.
B
Brandon GarciaAug 20, 2025
What to do if envelopes are jammed in the Dynamic Weighing Module deck of quadient iX-9?
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Nathaniel KellyAug 20, 2025
To resolve envelopes jammed in the transport mechanism of the Dynamic Weighing Module deck of your Quadient Postal Equipment, open the cover and gently remove the jammed envelopes. This issue may arise if the mail size is incorrect or the envelopes are not properly stacked on the feed platform.
J
James DavisAug 26, 2025
Why are there vibrations in the weighing area of quadient iX-9 Postal Equipment?
C
Cindy JuarezAug 26, 2025
To correct vibrations or air drafts affecting your Quadient Postal Equipment's weighing accuracy, use a solid and steady table away from any door and away from any fan.
M
Michael ComptonAug 30, 2025
What to do if something is touching the Weighing Platform on Quadient Postal Equipment?
B
Brian NealAug 31, 2025
To fix the issue of something touching or lying on the Weighing Platform of your Quadient Postal Equipment, clear the weighing area and re-zero the Weighing Platform (see Weighing Settings on page 291).
quadient iX-9 Series Specifications
General
Weight
Varies by configuration; consult manufacturer specifications
Dimensions
Varies by configuration; consult manufacturer specifications
Connectivity
Ethernet, USB
Technology
Inkjet printing
Print Resolution
Up to 600 x 600 dpi
User Interface
Touchscreen display
Security Features
Password protection
Media Types
Envelopes, postcards, flats
Operating System Compatibility
Windows
Memory
Varies by configuration; consult manufacturer specifications
Power Requirements
Varies by configuration; consult manufacturer specifications
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