Research Instruments INTEGRA 3 - RI Instrument Support Process

Secon 12
Repairs and Returns Procedure
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Research Instruments Ltd
12
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1. Contact RI to obtain a Returned Materials Authorisaon (RMA)
number.  Goods will not be replaced or refunded without prior
agreement and clearly stang the RMA number.
2. Pack the item carefully in its original packaging. RI will not accept
responsibility for damage due to incorrect packaging. Replacement
items or addional repairs will be invoiced.
3. Clearly label the package with the RMA number, mark the package
“Urgent - Returned Items For Repair”, and ship to the address on
the next page. Goods should be insured for their full value during
shipping.

In the event that you have a problem with an RI instrument, please follow
the procedure below to ensure prompt aenon.
1. Read the ‘Troubleshoong’ secon.
2. If you require any further help contact your distributor or RI directly.
RI will try to resolve the problem as quickly as possible.
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Assuming your Integra 3 is regularly maintained and rounely serviced,
it should perform as required for a minimum of 7 years connual use,
aer which me we recommend you consider its replacement. Should
you noce impaired performance and/or any issues where safety
is compromised, or have any other concerns during the use of this
Integra 3, seek the advice of Research Instruments or their authorised
representave promptly.