SC Tables
SM Appendix 4-43 D037/D038/D040/D041
Appendix:
Service Call
Conditions
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Replace the shift tray motor.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Finisher stapler motor error (D038/D041)
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
 Staple jam
 Motor overload
 Defective stapler motor
 Defective stapler safety sensor
740 B
1. Check the connections and cables for the components mentioned
above.
2. Replace the stapler unit
3. Replace the finisher main board.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Finisher stapler movement motor error (D038/D041)
 Motor overload
 Loose connection of the stapler unit HP sensor
 Loose connection of the stapler unit movement motor
 Defective stapler unit HP sensor
 Defective stapler movement motor
742 B
1. Check the connection of the stapler movement motor.
2. Check the connection of the stapler unit HP sensor.
3. Replace the stapler unit HP sensor.
4. Replace the stapler unit movement motor.
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