IP-FAX TROUBLESHOOTING
B779 28 SM
Cannot receive by Alias Fax number.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot the breach firewall. Request the remote
fax to send by using another method (Fax,
Internet Fax)
3 Gatekeeper installed correctly? Contact the network administrator.
Note: The sender machine displays this error
code when the sender fax is a Ricoh model.
4 Power to Gatekeeper switched on? Contact the network administrator.
Note: The sender machine displays this error
code when the sender fax is a Ricoh model.
5 IP address/host name of Gatekeeper
correct on the sender’s side?
Request the sender to check the IP
address/host name.
Note: The sender machine displays this error
code when the sender fax is a Ricoh model.
6 DNS server registered when Gatekeeper
host name specified on sender’s side?
Contact the network administrator.
Note: The sender machine displays this error
code when the sender fax is a Ricoh model.
7 Enable H.323 SW is set to on? Request the sender to check the settings.
User Parameter SW 34 Bit 0
Note: Only if the remote sender fax is a Ricoh
fax.
8 Local fax IP address registered? Register the IP address.
9 Local fax Alias number registered? Register the Alias number.
Request the system administrator to increase
the bandwidth.
10 Network bandwidth too narrow?
Lower the start modem reception baud rate on
the receiving side.
IPFAX SW06
11 Remote fax cancelled transmission? Check whether the remote fax cancelled the
transmission.
12 Local fax registered in Gatekeeper? Contact the network administrator.
Note: The sender machine displays this error
code when the sender fax is a Ricoh model.
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