IP-FAX TROUBLESHOOTING
SM 27 B779
Fax Option
B779
IP-Fax Reception
Cannot receive by IP Address/Host name.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
3 IP address of local fax registered? Register the IP address.
4 Port number specified at remote sender
fax (if required)?
Request the sender to specify the port
number.
5 Specified port number correct (if required)? Request the sender to check the port number.
6 DNS server registered when host name
specified on sender side?
Contact the network administrator.
Note: The sender machine displays this error
code if the sender fax is a Ricoh model.
Request the system administrator to increase
the bandwidth.
7 Network bandwidth too narrow?
Lower the start modem reception baud rate on
the receiving side.
IPFAX SW06
8 Remote fax cancelled transmission? Check whether the remote fax cancelled the
transmission.
Cannot receive by VoIP Gateway.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot breach the firewall. Request the
remote fax to send by using another method
(Fax, Internet Fax)
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5 IP address/host name of specified VoIP
Gateway correct on sender’s side?
Request the remote fax to check the IP
address/host name.
6 DNS server registered when host name
specified on sender side?
Contact the network administrator.
7 Network bandwidth too narrow? Request the network administrator to increase
the bandwidth.
8 G3 fax connected? Check that G3 fax is connected.
9 G3 fax power switched on? Check that G3 fax is switched on.
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