Ricoh B264 - Ifax Troubleshooting

IFAX TROUBLESHOOTING
SM 21 B779
Fax Option
B779
2.2 IFAX TROUBLESHOOTING
Use the following procedures to determine whether the machine or another part of
the network is causing the problem.
Communication
Route
Item Action Remarks
1. Connection with
the LAN
• Check that the LAN
cable is connected to
the machine.
• Check that the LEDs
on the hub are lit.
General LAN
2. LAN activity
• Check that other
devices connected to
the LAN can
communicate through
the LAN.
1. Network settings on
the PC
• Check the network
settings on the PC.
• Is the IP address
registered in the
TCP/IP properties in
the network setup
correct? Check the IP
address with the
administrator of the
network.
2. Check that PC can
connect with the
machine
• Use the “ping”
command on the PC
to contact the
machine.
• At the MS-DOS
prompt, type ping then
the IP address of the
machine, then press
Enter.
Between IFAX
and PC
3. LAN settings in the
machine
• Check the LAN
parameters
• Check if there is an
IP address conflict
with other PCs.
• Use the “Network”
function in the User
Tools.
• If there is an IP
address conflict,
inform the
administrator.
Between
machine and e-
mail server
1. LAN settings in the
machine
• Check the LAN
parameters
• Check if there is an
IP address conflict
with other PCs.
• Use the “Network”
function in the User
Tools.
• If there is an IP
address conflict,
inform the
administrator.