Ricoh B264 - Page 774

IFAX TROUBLESHOOTING
B779 22 SM
Communication
Route
Item Action Remarks
2. E-mail account on
the server
• Make sure that the
machine can log into
the e-mail server.
• Check that the
account and
password stored in
the server are the
same as in the
machine.
• Ask the administrator
to check.
Between
machine and e-
mail server
3. E-mail server
• Make sure that the
client devices which
have an account in
the server can
send/receive e-mail.
• Ask the administrator
to check.
• Send a test e-mail
with the machine’s
own number as the
destination. The
machine receives the
returned e-mail if the
communication is
performed
successfully.
1. E-mail account on
the Server
• Make sure that the
PC can log into the e-
mail server.
• Check that the
account and
password stored in
the server are the
same as in the
machine.
• Ask the administrator
to check.
2. E-mail server
• Make sure that the
client devices which
have an account in
the server can
send/receive e-mail.
• Ask the administrator
to check.
• Send a test e-mail
with the machine’s
own number as the
destination. The
machine receives the
returned e-mail if the
communication is
performed
successfully.
Between e-mail
server and
internet
3. Destination e-mail
address
Make sure that the e-
mail address is actually
used.
Check that the e-mail
address contains no
incorrect characters
such as spaces.