Ricoh IM C6500 - Page 278

When a message is displayed on the sub-machine
Message Condition Solution and reference
"Authentication with remote
machine failed. Check
remote machine's
authentication settings."
Authentication failed when
user authentication is
enabled on the main-
machine, or the user does
not have permission to use
the fax function.
Specify the same user authentication
setting as the main-machine, and
register a user who has the
permission to use the fax function.
"Verifying Users to Operate the
Machine (User Authentication)",
Security
"Check whether there are
any network problems."
[16-00]
The machine is not
connected to the network.
Check that the machine is
connected to the network correctly.
"Connection with the
remote machine has failed.
Check the remote machine
status."
The main-machine is turned
off, or not functioning
normally.
Turn on the power of the main-
machine. If the power is turned on,
check that the device is functioning
normally.
A network error occurred. Check that the machine and the
main-machine are connected to the
network correctly.
A timeout error occurred
while connecting to the
main-machine.
Check that the IP address or host
name of the main-machine is
specified correctly in [Settings]
[System Settings] [Machine]
[Others] [Register/Change/
Delete Remote Machine] on the
sub-machine.
"Connection with the
remote machine has failed.
There is a problem with the
remote machine structure.
Contact the administrator."
Another sub-machine is
registered in [Remote
Machine].
Register the main-machine in
[Settings] [System Settings]
[Machine] [Others]
[Register/Change/Delete Remote
Machine].
The machine is not
registered in [Remote
Machine] on the main-
machine.
Register the machine in [Settings]
[System Settings] [Machine]
[Others] [Register/Change/
Delete Remote Machine] on the
main-machine.
10. Troubleshooting
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