Troubleshooting
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Troubleshooting
Depending on the circumstances, an error message may appear on the display of your meter. A
troubleshooting table follows that will help you when the system is not performing as expected.
Most concerns can be resolved quickly by referring to this table for help. Take the following steps
when an unexpected condition arises:
■ Find the displayed message or condition in the troubleshooting table.
■ Take the action suggested under the column headed Description/Solution.
If the problem persists, please contact your local Roche Diagnostics customer support and serv-
ice center (see page 136).
All error messages are marked with an icon , indicating the severity of the error. See
page page 16 for an icon explanation.
Error Description/Solution
Error 1: Date/Time The date entered is not valid.
Solution
Please enter the correct current date.
Error 2: ID
■ The operator ID is not valid.
■ The scanned ID is not in the patient list.
Solution
■ Please re-enter the correct operator ID.
■ Check whether the scanned patient card is assigned to the
correct patient.
■ If required, create a new patient ID.
Error 3: Test strip
■ A test strip was already inserted when the self-test was
performed.
■ The test strip was removed by the operator during testing.
Solution
■ Remove the test strip, and the meter automatically continues the
self-test.
■ Start the test using a new test strip.
Error
DD:MM:YY
1
Error
2
Error
3
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