Roland TrueVIS SG3-540 - Cannot Separate the Media; Is the Separating Knife Installed

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Is the separating knife installed?

If the separating knife is not installed, you cannot separate the media.

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・ P. 270 Replacing the Separating Knife

Cannot Separate the Media

300 Machine Problems

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Table of Contents2
Basic Handling Methods8
Basic Information9
Part Names and Functions10
Printer Unit10
Take-Up Unit15
Operation Panel16
About the Media Used22
Types of Media22
Conditions for Usable Media23
Take-Up Unit24
Take-Up Unit Use Conditions24
About the Paper Tube24
Basic Operations25
Power Supply Operations26
Turning the Power on26
Turning the Power off27
Precautions When Operating the Power Supply29
Sleep Mode (Power-Saving Feature)30
Setup of New Media31
Setup of Roll Media31
Setup of Sheet Media54
Setup of Registered Media68
Setup of Roll Media68
Setup of Sheet Media89
Checking before Output101
LAN (Local Area Network) Settings101
Preventing Sedimentation in Inks102
Pausing and Canceling Output103
Pausing and Resuming Output103
Canceling Output104
Separating the Media105
Removing Media from the Take-Up Unit107
Ink Pouch Replacement109
Out-Of-Ink Warnings109
Ink Pouch Replacement110
Cleaning Liquid Pouch Replacement113
Out-Of-Cleaning-Liquid Warnings113
Cleaning Liquid Pouch Replacement114
Output Method116
Printing Method117
Preparations for Printing Output118
Step 1: Performing a Nozzle Drop-Out Test118
Step 2: Normal Cleaning Method119
Starting Output120
Cutting Method122
Preparations for Cutting Output123
Step 1: Switching off the Print Heater and Dryer123
Step 2: Preventing Pulling of the Media with Undue Force124
Step 3: Adjusting Cutting125
Starting Output126
Printing and Cutting Method127
Preparations for Printing and Cutting Output128
Step 1: Performing a Nozzle Drop-Out Test128
Step 2: Normal Cleaning Method129
Step 3: Adjusting Cutting130
Step 4: Correcting the Misalignment of Printing and Cutting131
Starting Output133
How to Cut with Crop Marks135
Preparations for Output with Crop Marks136
Step 1: Performing a Nozzle Drop-Out Test136
Step 2: Normal Cleaning Method137
Step 3: Adjusting Cutting138
Step 4: Correct the Misalignment of Printing and Cutting with Crop Marks at the same Time139
Starting Output with Crop Marks141
Preparations for Cutting Output143
Step 1: Loading Media with Crop Marks143
Step 2: Switching off the Print Heater and Dryer144
Step 3: Preventing Pulling of the Media with Undue Force145
Starting Cutting Output146
Optimizing Quality and Efficiency147
Optimizing the Output Quality148
Using the Correction Functions149
Automatically Making Required Adjustments149
Manual Adjustment: Reducing Horizontal Bands (Feed Correction Function)150
Manual Adjustment: Adjusting the Misalignment of the Ink Landing Position (Media Gap Adjustment)152
Configuring Settings to Match the Properties of the Media154
Changing the Print Head Height154
Using Hard-To-Dry Media156
Using Media that Wrinkles Easily/Does Not Move Smoothly157
Using Sticky Media158
Setting the Take-Up Unit159
Preventing Ink Discharge Issues161
Preventing Soiling of the Media, Dot Drop-Out, and Dot Displacement161
Preventing Misaligned Media162
Use Middle Pinch Rollers When Pulling Back or Feeding Media162
Adjusting the Ink-Drying Method163
What Is the Media Heating System163
Setting the Print Heater Temperature165
Setting the Dryer Temperature167
Hints and Tips for Temperature Control169
Setting the Temperature During Standby170
Drying the Trailing Edge of the Printing Area on the Dryer171
Switching off the Print Heater and Dryer Together173
Accurately Adjusting the Cutting Settings175
Fine-Tuning the Cutting Conditions175
Accurately Adjusting the Cutting-In Amount177
Performing Distance Correction During Cutting179
Cutting to Make It Possible to Cut Corners Attractively (over Cut)180
Prioritizing the Cutting Settings of this Machine over the Software RIP Settings182
Accurately Adjusting the Settings for Printing and Cutting183
Correcting the Misalignment of Printing and Cutting183
Correcting the Misalignment of the Printing and Cutting Positions During Cutting186
Accurately Adjusting the Settings for Cutting with Crop Marks188
Correcting the Misalignment of Printing and Cutting with Crop Marks (Concurrent Test for Printing and Cutting with Crop Marks)188
Correcting the Misalignment of Printing and Cutting with Crop Marks188
Rent Test for Printing and Cutting with Crop Marks)188
Correcting the Misalignment of Printing and Cutting with Crop Marks (Separate Test for Printing/Cutting with Crop Marks)191
Correcting the Misalignment of Printing and Cutting with Crop Marks (Sepa- Rate Test for Printing/Cutting with Crop Marks)191
Correcting the Reading Sensor195
Optimizing Work Efficiency196
Managing the Media Settings197
Changing the Media Settings197
Checking the Registered Media Settings199
Changing the Media Name201
Duplicating Media Settings202
Deleting Media Settings203
Adjusting the Output-Start Location204
Setting the Base Point204
Reducing Output Time206
Speeding up Output for Narrow Media206
Other Useful Functions207
Using the Print Light (Interior Light)207
Performing Printing Tests Arranged Horizontally208
Optimizing Operation Management209
Managing the Operations Appropriately and Efficiently210
Setting the Current Date/Time and Using It for Maintenance210
Checking the Remaining Media211
Showing/Hiding Notifications213
Setting the Activation Interval for Sleep Mode (Power-Saving Feature)214
Managing the Basic Settings of the Printer215
Changing the Display Language215
Changing the Units of Measurement216
Viewing Printer Information217
Viewing Network Information218
Adjusting the Brightness of the Operation Panel219
Turning off Operation Panel Sounds220
Returning All Settings to Factory Defaults221
Maintenance222
Introduction223
Important Notes on Handling and Use224
Printer224
Ink Pouches224
Basic Maintenance Knowledge225
Types and Timing of Maintenance225
Measures When the Printer Is Not in Use for a Prolonged Period227
Regular Maintenance228
Print Head Check before Printing229
Performing a Nozzle Drop-Out Test229
Cleaning the Machine230
Cleaning the Media Path230
Cleaning the Knife Carriage Roller231
Cleaning Around the Print Heads232
Manual Cleaning Method233
Consumable Products and Parts Related to Manual Cleaning239
Disposing of Discharged Fluid240
Precautions for Disposing of Discharged Fluid241
If the Discharged Fluid Disposal Message Appears242
Advanced Maintenance244
When Dot Drop-Out or Dot Displacement Occurs245
Normal Cleaning Method245
When Normal Cleaning Is Not Effective246
Medium Cleaning Method246
Powerful Cleaning Method247
If Colors Are Uneven248
Mixing the Ink by Shaking the Pouch Tray248
Handling Severe Dot Drop-Out and Dot Displacement249
Ink Renewal Method249
Partially Restricting the Print Heads Used for Printing253
Emergency Measure) Cleaning the Print Head Surface256
Replacing Consumable Parts257
Replacing Parts for Maintenance258
Replacing the Wiper and the Tray Pad258
Cleaning the Wiper Tray261
Replacing the Blade/Separating Knife264
Replacing the Blade264
Replacing the Separating Knife271
Troubleshooting Methods274
Output Quality Problems275
Printed Results Are Coarse or Contain Horizontal Stripes276
Do the Print Heads Cause Dot Drop-Out276
Is the Print Head Height Appropriate276
Have You Carried out [Feed Correction]276
Have You Carried out [Media Gap Adjustment] (Ink Landing Position Correction)276
Have You Carried out [Media Gap Adjustment] (Ink Landing Position Correc- Tion)276
Is the Printer Installed in a Level and Stable Location277
Is the Media Heating System at a Suitable Temperature277
Is the Temperature of the Room too Low277
Is the Print Mode Suitable277
Is the Media Loaded Correctly277
Are the [Media Settings] Appropriate277
The Media Becomes Soiled When Printed278
Do the Print Heads Come into Contact with the Media278
Are the Print Heads Dirty278
Are the Pinch Rollers or the Media Clamps Dirty278
Colors Are Unstable or Uneven279
Have You Tried Mixing the Ink by Shaking the Pouch Trays279
Are Colors Still Uneven after Mixing the Ink by Shaking the Pouch Trays279
Is the Media Wrinkled279
Was Printing Paused Partway through279
Is the Printer Installed in a Level and Stable Location279
Is the Media Loaded Correctly279
Are the Operating Parameters Set to Appropriate Values280
Are the [Media Settings] Appropriate280
Cutting Is Misaligned, Skewed, or Not Clean281
Is the Media Loaded Correctly281
Are the Settings for the Cutting Conditions Appropriate281
Is the Length of Output too Long281
Are You Using Media that Exhibits Large Expansion and Contraction281
Is the Setting for the [Cutting Distance Correction] Menu Item (under [Cutting Settings]) Correct281
Is the Setting for the [Cutting Distance Correction] Menu Item281
Ting Settings]) Correct281
Are the Pinch Rollers Placed on the Proper Locations282
Have You Corrected the Misalignment of Printing and Cutting282
Is the Blade Holder Installed Appropriately282
Is the Blade Worn282
Is There any Buildup of Pieces of Material or Dust Inside the Blade Holder282
Problems in Cutting with Crop Marks284
Automatic Detection of Crop Marks Fails285
Is the Media Wrinkled or Warped285
Is the Media Size too Large285
Are You Using Media that Is Likely to Reflect Light285
Are You Using Transparent Media285
Printing and Cutting Are Misaligned286
Have You Corrected the Misalignment of Printing and Cutting with Crop Marks286
Media Feed Problems287
Media Wrinkles288
Is the Media Loaded and Set up Straight and Securely288
Was Loaded Media Allowed to Stand for some Time288
Are the Media Clamps Installed288
Was the Media Loaded While the Print Heater was Hot288
Are the Media Heating System Temperatures too High288
Is the Temperature of the Room too Low288
Is the Humidity of the Room too High288
Is the Media Sagging289
Media Feeding Is Not Straight290
Is the Media Loaded and Set up Straight and Securely290
Media Feeding Is Not Smooth291
Is some Other Object Coming into Contact with the Media291
Is the Media too Thick291
Are the Grit Rollers Dirty291
A Media Jam Occurs292
Is an Error Message Displayed292
Is the Media Warped or Wrinkled292
Is the Height of the Print Heads too Low292
Are the Grit Rollers Dirty292
Are the Media Clamps Installed292
Is the Media Loaded and Set up Straight and Securely292
Is some Other Object Coming into Contact with the Media293
Is the Media too Thick293
Machine Problems294
The Print Heads Do Not Move295
What to Do First295
If the Print Heads Still Do Not Move295
The Printer Unit Does Not Run297
Is the Power Switched on297
Is [Output Possible.] Displayed297
Are any Covers Open297
Is the Message [Output Is Currently Paused.] Displayed on the Screen297
Is a Message Displayed on the Screen297
Are the Cables Connected297
Is the LAN Routing Appropriate298
Are the LAN Settings Correct298
DID the Software RIP End Abnormally298
Is an [Ink Pouch Tray Error] Displayed298
The Media Heating System Doesn't Warm up300
Is the Media Loaded300
Is [Heater Power] Turned on300
Is the Temperature of the Room too Low300
Cannot Separate the Media301
Is the Separating Knife Installed301
Messages on the Operation Panel302
Messages303
[When Output, Cleaning, and Other Operations Are Completed, Discard the Discharged Fluid.]303
[The Time for Manual Cleaning Has Arrived.]303
[The Time for Wiper Replacement Has Arrived.]303
[The Time for Wiper Tray Cleaning Has Arrived.]303
[Print Head Protection Mode Has Activated.]303
[Replace the Cleaning Liquid Pouch.]304
[Install the Cleaning Liquid Pouch.]304
[The Time for Ink Mixing Has Arrived.]304
[Operation of the Take-Up Unit Stopped.]304
[Place the Middle Pinch Rollers over All the Grit Rollers.]304
[Install the Media Clamps Correctly.]304
[Media Clamps Could Not be Detected.]305
[The LAN Cable Is Not Connected.]305
[Connection Is Requiring too Much Time. Manually Setting the IP Address will Improve the Connection Speed.]305
[The Media Could Not be Detected Automatically. Manually Set the Printing Area.]306
Area.]306
Error Messages308
[Ink Pouch Tray Error]308
[Cover Open Error]308
[Media End Error]308
[Pinch Lever Error]309
[Media Loading Error]309
[Drain Bottle Error]309
[Crop Mark Detection Error]309
[Unable to Fill Wiper Cleaning Liquid]310
[Pinch Roller Error]310
[Print Head Height Mismatch]310
[Insufficient Media Width]310
[Motor Error]311
[Print Head Dry-Out Error]311
[Low Temperature Error]311
[High Temperature Error]312
[Pump Stop Error]312
[Cleaning Error (Ink Pouch Tray)]312
[Cleaning Error (Drain Bottle)]312
[Take-Up Unit Communication Error]312
[Service Call]312
[Software Error]313
Appendix314
Operations When Moving the Unit315
Preparing to Move the Machine316
Step 1: Removing Media and the Blade Holder316
Step 2: Discharging the Wiper Tray Cleaning Liquid318
Step 3: Secure the Print Heads in Place Using the Retainer319
Step 4: Reinstalling the Machine320
Main Specifications322
Printing/Cutting Area323
Maximum Area323
Maximum Printing Area When Using Crop Marks324
Media Separation Location During Continuous Printing325
About the Blade326

Roland TrueVIS SG3-540 - Cannot Separate the Media; Is the Separating Knife Installed

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