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Troubleshooting
RETURN OF MATERIALS
To expedite the return process outside the United States, contact the
nearest Rosemount representative.
Within the United States and Canada, call the North American
Response Center using the 800-654-RSMT (7768) toll-free number. This
center, available 24 hours a day, will assist you with any needed
information or materials.
The center will ask for product model and serial numbers, and will
provide a Return Material Authorization (RMA) number. The center
will also ask for the name of the process material to which the product
was last exposed.
Mishandling products exposed to a hazardous substance may result in
death or serious injury. If the product being returned was exposed to a
hazardous substance as defined by OSHA, a copy of the required
Material Safety Data Sheet (MSDS) for each hazardous substance
identified must be included with the returned goods.
The North American Response Center will detail the additional
information and procedures necessary to return goods exposed to
hazardous substances.
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