8 Maintenance and service
Version 09/2015, Rev. 1.3 of 02/03/2017
Translation of the original operating manual, WZG6001-e150401
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8.4 Return of defective units
Although we exercise great care during the production of our products, it may be
necessary to return a unit or accessory to the manufacturer.
In order to ensure the quick and economical processing of returns of centrifuges,
spare parts, or accessories, we require complete and extensive information
concerning the process. Please fill in the following forms completely, sign them,
enclose them with the return package, and send them together with the product.
1. Declaration of decontamination
As a certified company and due to the legal regulations for the protection of
our employees and of the environment, we are obliged to certify the
harmlessness of all incoming goods. For this purpose, we require a declaration
of decontamination.
The form must be filled in completely and signed by authorised and
specialised personnel only.
Affix the original form in a clearly visible manner to the outside of the
packaging.
We will return the unit if no declaration of decontamination is provided!
2. Form for the return of defective units
This form is for the product-related data. They facilitate the assignment, and
they enable the quick processing of the return. If several units are returned
together in one packaging, please enclose a separate problem description for
every defective unit.
A detailed problem description is necessary in order to perform the repair
quickly and economically.
If the form does not include a description of the malfunction, neither a refund nor
a credit note can be issued. In this case, we reserve the right to return the unit to
you at your expense.
Please note on the form if you would like to receive a cost estimate. Cost
estimates are only prepared upon request and against charge. If an order is
placed, these charges will be offset.
The forms can be downloaded online from www.sartorius.com.
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