SICK IDM 1 Series

Troubleshooting 7
8028134/2023-03-06
© SICK AG · Germany · All rights reserved · Subject to change without notice
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Scanner is unable to read barcodes
Possible Cause(s):

Scanner is not programmed to read that barcode’s symbology.

Barcode is in an unreadable state, e.g. excessively damaged or soiled.

Distance or angle of scanner is unsuitable.

Scanner’s scan window is obstructed or dirty.
Possible Solution(s):

Make sure the applicable barcode symbology is enabled on your scanner.

The barcode may be too damaged, stained, distorted or poorly printed to be read.

The barcode’s size and printing surface may also affect readability.

Re-adjust your scanner’s distance or angle.

Make sure the scan window is not obstructed or dirty (e.g. dust, grease, liquid). If applicable, remove the
obstructions or gently clean the scan window with a soft cloth. Be careful not to scratch or damage the scan
window.
Scanned data incorrectly displayed on host
Possible Cause(s):

Host interface setting is not properly configured on the scanner.

Keyboard layout is not properly configured on the scanner.
Possible Solution(s):

Make sure the host interface setting is properly configured.

Make sure the keyboard layout is properly configured.
7.1.1 Troubleshooting the Smart Cradle
Below are examples of Smart Cradle issues as well as possible causes and solutions.
LED lights won’t turn on
Possible Cause(s):

Cradle is not powered on because interface cable is loose.

Wrong host interface cable is used.
Possible Solution(s):

Make sure interface cable is properly connected.

Make sure the correct host interface cable is used. The wrong cable will hinder power supply and operation.