Paramount GEM User Guide
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Appendix D: Paramount Limited Warranty
Software Bisque warrants to the original owner that the Paramount will be free from defects in
mechanical parts (for two years) and all electrical parts (for one year) from the date of delivery.
Software Bisque’s limited warranty covers only those defects that are the result of normal use and does
not apply to any improper or inadequate maintenance or modification or operation outside the product's
specifications.
If any component on the Paramount fails for any reason, please submit a post to the appropriate
Paramount support forum at: www.bisque.com/support so that a support technician can assist in
troubleshooting. Please also include the exact description of the problem as well as the exact wording of
any error messages you encountered when connecting to or controlling the mount from TheSky
Professional.
If Software Bisque determines a replacement component is necessary, we will email you a Returned
Merchandise Authorization (RMA) form. Once this form has been completed and returned, you will be
issued an RMA number. When returning items, please clearly print the RMA number on the outside of
shipping boxes; shipments received without an RMA number will be rejected.
The following section describes the warranty and non-warranty replacement policy and procedure for the
MKS 5000 Electronic Board.
Product Return for Service Procedure
Please visit www.bisque.com/warranty to read the Paramount warranty, and for details how to proceed
if you need a replacement component or have a Paramount service request.
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