Sonos Controller for Mac or PC
A-7
About Your Music System
If you make a call to Sonos Customer Support, you may be asked for specific details regarding your Sonos system. You can
find this information by choosing one of the following options:
• Select About My Sonos System from the Settings menu on a handheld controller.
Or,
• Select About My Sonos System from the Help menu on the Sonos Controller for PC.
Or,
• Select About My Sonos System from the Sonos menu on the Sonos Controller for Mac.
Flashing white Flashing green Looking for a Sonos system Flashing alternately
Flashing white Flashing amber Upgrading software
Flashing amber Off Powering up in reset mode
Solid amber Sonos component fault warning The Sonos component is beginning to
experience a fault condition and will
reduce to 75% volume.
• Check the Sonos component vents
for adequate cooling
• Check for speaker short circuit
• Mute and then unmute the Sonos
component
• Unplug the Sonos component for
several minutes to allow it to cool
Long amber, short
white, repeat
Sonos component fault shutdown
(mute)
If the fault condition (above) is not
remedied, the Sonos component will
automatically mute itself to prevent
damage to the Sonos component.
Solid or flashing red Diagnostics mode You may be instructed to enter
Diagnostics mode by a technician
when you call Customer Support to
report a problem.
If you accidentally enter diagnostics
mode, press the
Mute button to exit.
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General
Weight and Dimensions
