Chapter 4: Troubleshooting and Maintenance
Ethernet Connection Problems
82 | SmartBits 600x/6000x Installation Guide
Ethernet Connection Problems
LINK LED on SmartBits Chassis Does Not Light
Ensure that the cable is good. If it is a straight-through cable, switch it with a crossover
cable and connect it directly to the controlling PC.
SmartBits Chassis Does Not Respond To Ping
Check that you can ping to other nodes on the local network.
If you cannot ping to a SmartBits chassis on another subnet, try pinging the gateway to be
sure it is alive and at the IP address you have configured. Try pinging other nodes on the
other subnet.
Unable to Reach the Remote Host
If you receive this message when you start SmartWindow, try pinging the SmartBits
chassis. Check that the IP address you have entered in SmartWindow is the same IP
address you set on the SmartBits chassis. Check that cables are connected properly and are
the correct cable type.
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