Stonex R25/R25LR Total Station - User Manual 124
warranty, contract, tort or otherwise, or whether arising out of the use of or inability to use the product and/or the
enclosed user guides and/or manuals, even if STONEX®, or an authorized STONEX® representative, authorized
service provider or reseller has been advised of the possibility of such damages or of any claim by any other party.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages for some
products, so the exclusions or limitations may not apply to customer. This limited warranty gives customer specific
legal rights, and customer may also have other rights which vary from country/state/jurisdiction to country/state/.
Two years on STONEX® Product:
Total Station R25 excluding battery and power supply accessories (6 months).
Repair/Service procedure for dealers.
1. S/N of the instrument and a detailed description of the defect (sometimes pictures or video) will be
required to indicate the cause and problem.
2. If dealer wants to repair an instrument under warranty period on their site:
3. If dealers (don’t) have the part in stock they have to send an official order to STONEX® and pay for it and
then so STONEX® will send the new part to them so they can repair the instrument.
4. When the repair is over dealer has to fill the “Spare Part Refund” module and send it to the dedicated mail
address:
a. Wait for STONEX®’s authorization SPR no;
b. When dealer receives the SPR authorization number they can send back to STONEX® appointed
office the broken part with attached the SPR module;
c. When STONEX® receive the broken part STONEX® shall verify it and if everything is ok the cost
of the part shall be refund (refund will be done only after check of the failure part and final
approval of STONEX®).
5. If the instrument needs to be sent back to STONEX® for repair/replacement, dealers/customers has to
send to STONEX® a “Returned Merchandise Authorization (RMA)” before they send back the fault
instrument. STONEX® shall, at its sole discretion, decide on the place of performance for work under
warranty.
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