Table 11-2
Steps for recovering the appliance from a hardware failure
DescriptionActionStep
Press the power button and LED on the control
panel on the front panel to turn on the unit.
■ If the unit does not turn on, make sure that the
unit has power. See “Starting an appliance that
does not turn on” on page 91.
■ If the unit still does not turn on, contact
Symantec Technical Support for further
assistance.
■ If the unit does turn on but with issues, proceed
to the next step.
■ If the unit turns on with no issues, verify that all
NetBackup services resume successfully.
Turn on the appliance.Step 1
Perform the following actions to determine the faulty
hardware:
■ Use the LED status indicators on the appliance
to help determine if the hard disks and power
supplies function correctly.
See “Troubleshooting system status LED
issues” on page 98.
■ Run the Appliance Diagnostics Center from
the NetBackup Appliance Web Console, then
choose Perform a hardware health check.
See “Troubleshooting and tuning Appliance from
the Appliance Diagnostics Center” on page 31.
For more detailed procedures not covered in this
guide, see the "Troubleshooting the system status
LED faults" chapter of the Symantec NetBackup™
5230 Appliance Hardware Troubleshooting and
Parts Replacement Guide.
Determine the faulty
hardware.
Step 2
120Disaster Recovery
Disaster recovery scenarios
To Next Page
Loading...
