Symantec NetBackup 5220 - Page 165

Table 11-10
Steps for recovering from operating system corruption on the
appliance
DescriptionActionSteps
An appliance factory reset returns your
appliance to a clean, unconfigured, and
default state.
You can choose to retain the storage
configuration and backup data during this
process to avoid reconfiguring the
appliance after a factory reset.
See “Starting a factory reset from the
appliance shell menu” on page 159. for a
detailed procedure on performing a factory
reset.
See "Appliance factory reset" in the
Symantec NetBackup Appliance 2.6
Administrator's Guide for more information
on the topic of factory reset.
Note: If a factory checkpoint is not
available, proceed to Step 3 to reconfigure
the appliance.
Perform a factory reset on the
appliance while retaining the
storage configuration and backup
data.
Step 1
Verify that the rollback has reverted the
following components:
■ Appliance operating system
■ Appliance software
■ NetBackup software
■ Tape media configuration on the master
server
■ Networking configuration
■ Storage configuration and backup data
(optionally retain)
Note: If the factory reset does not fix the
operating system corruption, proceed to
Step 3.
Verify that the factory reset is
successful.
Step 2
165Disaster Recovery
Disaster recovery scenarios